Business Process Management Practical Guidelines to Successful Implementations 5th Edition by John Jeston 9781000575880 1000575888

Business Process Management Practical Guidelines to Successful Implementations  5th Edition John Jeston – Ebook Instant Download/Delivery ISBN(s): 9780367771584, 0367771586, 9781000575880, 1000575888

Product details:

• ISBN 10: 1000575888
• ISBN 13: 9781000575880
• Author:  John Jeston 

Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book covers all major frameworks, including LEAN and Six Sigma, and offers a unique emphasis on BPM’s interrelationship with organizational management, culture, and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it is to be successful, augmented and aligned with other management disciplines. This thoroughly revised and updated fifth edition includes: Discussion of the impact of the COVID-19 Pandemic on business operations, business transformation, remote working, and new processes. New and revised content on sustainable processes in BPM. Expanded material on process automation and new technologies, including AI. New and revised international case studies and practical examples. A streamlined layout, as well as new questions and thought-provoking comments to promote discussion and thinking. Business Process Management is an accessible core text for advanced undergraduate and postgraduate students studying Business Process Management, Operations, Production, and Strategic Management, as well as an indispensable guide to any senior business executive or chief financial officer. The work is complemented by online resources to support instructors and learning, including PowerPoint slides for each chapter.

Table contents:

Part 1 FREQUENTLY ASKED QUESTIONS

1 What is business process management?

2 How can we demystify business process management?

3 Who should be involved in BPM and the critical success factors

4 When should you do BPM—what are the main drivers and triggers?

5 How should you start BPM—bottom-up or top-down?

6 Why is it important to improve business processes before automating them?

7 What are the technology components of BPM?

8 Should you be customer-centric?

9 Why is determining BPM foundations a critical first step?

Part 2 BPM—HOW DO YOU DO IT? THE 7FE FRAMEWORK

11 7FE framework overview

12 Guidelines on how to use the 7FE framework

13 Foundations phase

14 Enablement phase

15 Launch phase

16 Understand phase

17 Innovate phase

18 People phase

19 Develop phase

20 Implement phase

21 Realize phase

22 Sustainability phase

23 Essentials introduction

24 Project management

25 People change management

26 Leadership

27 Organizational sustainability and performance management

Part 3 INTRODUCTION

28 Case studies from the USA, Asia, and Europe

29 BPM maturity

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