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Servitization Strategy Delivering Customer Centric Outcomes Through Business Model Innovation 1st Edition by Tim Baines, Ali Ziaee Bigdeli, Kawal Kapoor ISBN 9783031454288 3031454286

Name: Servitization Strategy Delivering Customer Centric Outcomes Through Business Model Innovation 1st Edition by Tim Baines, Ali Ziaee Bigdeli, Kawal Kapoor ISBN 9783031454288 3031454286
SKU: EB-54789700
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Servitization Strategy: Delivering Customer-Centric Outcomes Through Business Model Innovation 1st Edition Tim Baines Digital Instant Download

Author(s): Tim Baines, Ali Ziaee Bigdeli, Kawal Kapoor

ISBN(s): 9783031454288, 3031454286

Edition: 1

File Details: PDF, 6.41 MB

Year: 2024

Language: English

SKU: EB-54789700 Category: Technique - Patent Business. Ingenuity. Innovation Tags: Ali Ziaee Bigdeli, Kawal Kapoor, Tim Baines

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Servitization Strategy Delivering Customer Centric Outcomes Through Business Model Innovation 1st Edition by Tim Baines, Ali Ziaee Bigdeli, Kawal Kapoor – Ebook PDF Instant Download/Delivery: 9783031454288 ,3031454286
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Product details:

ISBN 10: 3031454286
ISBN 13: 9783031454288
Author: Tim Baines, Ali Ziaee Bigdeli, Kawal Kapoor

Competing through advanced services involves offering products-as-a-service, delivering outcomes for customers, and regularly earning revenue when customers get the results they value. This strategic move towards delivering outcomes can present many challenges for a firm. Part of the Palgrave Executive Essentials series, this book introduces outcome-based business models as Advanced Services Business Models and provides a practical guide on how a firm can innovate these services through a process known as servitization. Servitization offers businesses a pathway to both improve economic productivity and sustainability. It can create greater value for customers, while also improving resource efficiency and dematerialisation of the supply chain. It has the potential to reshape the industrial landscape for businesses, markets, and consumers around the world. This book is for executives, professionals, and anyone else who is looking for a practical guide to implementing service-based business models or seeking to innovate their business models to focus on services. It functions as a companion for students in executive education courses on servitization, business model innovation, strategy, and operations and should be on the radar of all instructors in those fields.

Servitization Strategy Delivering Customer Centric Outcomes Through Business Model Innovation 1st Edition Table of contents:

1. Introduction

Part I. What Is Servitization and What Are Advanced Services

2. Servitization, Advanced Services and Outcomes

3. Creating and Capturing Value for Advanced Services

4. Delivering Advanced Services

Part II. Why Servitization and Advanced Services Are Important

5. Economic Performance and Growth of the Firm

6. Strategic Resilience and Sustainability of the Firm

Part III. How to Bring About Servitization Through the Innovation of Advanced Services

7. Exploring the Process of Servitization

8. Innovation of Advanced Services and Delivering Servitization

9. Close

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