Work Psychology in Action 2nd Edition by Anna Sutton ISBN 9781352011067 1352011069

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Product details:

ISBN 10: 1352011069
ISBN 13: 9781352011067
Author: Anna Sutton

Work Psychology in Action 2nd Edition Table of contents:

1 Introducing Work Psychology

Introduction

Case Study: A day in the life of a work psychologist

The Science of Work Psychology

Psychology as a science

The scientific method

Psychology at Work

Theoretical areas of psychology

Applied areas of expertise

People in Business

Psychological Toolkit: Intercultural competence

Management

Human resource management (HRM)

Marketing

Finance

Economics

Work Psychology Origins and Development

The new science of psychology at work

Work psychology during the wars

Post-war development of work psychology

Current challenges for work psychology

Psychology and Technology: Electronic monitoring and surveillance

Summary

Case study revisited

Test yourself

Further reading

References

2 Finding and Measuring Talent

Introduction

Case Study: JPMorgan crosses the line – guanxi and job selection in China

Talent Management: Business and Psychology

The business perspective: why think about talent?

The psychological perspective: how can we measure talent?

Measuring Psychological Variables

Reliability

Validity

Useful rules of thumb for evaluating reliability and validity information

Fairness in assessment

Identifying Talent

Interviews

References

Psychological Toolkit: Success in structured interviews

Psychometrics

Psychology and Technology: Gamification

Biodata

Assessment centres

Work samples

Decision Time

Errors in selection decision-making

Combining data from selection methods

Strategies for making selection decisions

Summary

Case study revisited

Test yourself

Further reading

References

3 Developing and Retaining Talent

Introduction

Case Study: From selection to performance management to training – a competency framework at PubGrub

Assessing Performance

Performance criteria

The role of the appraiser

Psychology and Technology: OKRs

Outcomes of Performance Appraisals

Performance comparisons

Training needs

Training, development or learning?

The Psychology of Learning

Habituation

Behaviourism and the ‘conditioning’ approach to learning

Social learning

Psychological Toolkit: Reinforcement schedules

Training and Development

Training needs analysis

Training design and development

Implementation: Enhancing learning effectiveness

Training evaluation

Retaining Talent

Summary

Case study revisited

Test yourself

Further reading

References

4 Motivation and Attitudes

Introduction

Case Study: Money and motivation

Why Work?

Theories of motivation

Content Theories: What Motivates Us?

The external environment

Internal needs

Process Theories: How Are We Motivated?

Equity theory

Expectancy theory

Goal-setting theory

The role of personality

Psychological Toolkit: Goal-setting theory and your career

Job Attitudes

The attitude-behaviour link

Job satisfaction

Psychology and Technology: Mobile technology and job satisfaction

Organisational commitment

Summary

Case study revisited

Test yourself

Further reading

References

5 Building effective Teams

Introduction

Case Study: People, not tools

What Is a Team?

Why teams?

Types of team

A model of teamwork

Teamwork Inputs

Individual

Team

Psychological Toolkit: Virtual teamworking

Organisation

Teamwork Mediators

Processes

Emergent states

Teamwork Outputs

Psychology and Technology: Team cognition

Team performance

Affective reactions

Behavioural outcomes

Teamwork Cautions

Summary

Case study revisited

Test yourself

Further reading

References

6 Leadership: The Good, the Bad and the Ugly

Introduction

Case Study: Leadership is the key to success for the New Zealand Defence Force

The Basics of Leadership

What is a leader?

What is effective leadership?

The Leader

Trait theories

Behavioural theories

The Context

Contingency theory

Path–goal theory

The Followers

Leader–member exchange theory

Implicit leadership theory

Current Themes in Leadership

Transformational and transactional leadership

Psychological Toolkit: Develop your leadership

When leadership goes wrong

Psychology and Technology: My boss is a cyborg

Ethical leadership

Summary

Case study revisited

Test yourself

Further reading

References

7 Culture and Communication

Introduction

Case Study: Communication goes awry at AHG

Understanding Communication

The communication process

Why do we communicate?

Theoretical models of organisational communication

Channels of Communication

Linguistic channels

Psychology and Technology: Computer-mediated communication

Non-linguistic channels

Psychological Toolkit: Improving your presentation skills

Networks and Directions of Communication

Formal networks: Organisation influences communication

Informal networks: Communication influences organisation

Culture

Values and culture

Organisational culture

Hofstede’s model of national culture

Summary

Case study revisited

Test yourself

Further reading

References

8 Working in a Changing World

Introduction

Case Study: Responding to climate change

Change and the Future of Work

Future trends

Types of change

Managing Organisational Change

The ‘step plans’ of change management

Action research and learning organisations

Taking a systems perspective

Integrating theory and practice in change management

The Human Side of Change

Triggers for change

Personal transitions

Psychological Toolkit: Managing transitions

Individual perspectives on change

Resistance to change

Psychology and Technology: What does machine learning mean for the future of work?

Summary

Case study revisited

Test yourself

Further reading

References

9 Stress and Well-Being at Work

Introduction

Case Study: Well-being and safety climate in Singapore

Promoting Health or Preventing Disease?

Work: A matter of life and death?

Stress

Well-being

Understanding Stress at Work

Foundations of the stress response

Stress and performance

Cognitive appraisal

Psychological Toolkit: A problem-solving approach to dealing with stress

Demand–control–support model

Stress, Engagement and Burnout

Burnout and work engagement

Job demands–resources model

Managing Stress and Well-Being

An organisational approach to stress

Psychology and Technology: Wearable tech and well-being

Levels and types of interventions

Specific interventions

Integrated Approaches to Stress and Well-Being

Employee assistance programmes

The wider picture: Enhancing well-being

Summary

Case study revisited

Test yourself

Further reading

References

10 Positive Psychology at Work

Introduction

Case Study: Happiness 101

Positive Psychology: An Introduction

Humanistic psychology

Reorienting psychology

From Happiness to Flourishing

Happiness

Positive emotions

Flourishing

Applying Positive Psychology at Work

Strengths and virtues

Psychological Toolkit: Strengths-based development

PsyCap

Flow experiences

Workplace spirituality

Positive psychology interventions

Psychology and Technology: Positive technologies

Summary

Case study revisited

Test yourself

Further reading

References

11 Cutting-Edge Work Psychology

Introduction

Case Study: The gig economy – freedom and flexibility or precarity and poverty?

Neuroscience at Work

Basic neuroscience technologies

Applying neuroscience at work

Using neuroscience appropriately

The Psychology of Humans and Machines

Human error or bad design?

Human–computer interaction

Robots at work

Coaching Psychology

What is coaching psychology?

Coaching models and theory

The effectiveness of coaching

Psychological Toolkit: Goal attainment scaling

Virtual coaching

Summary

Case study revisited

Test yourself

Further reading

References

12 The Realities of Research in Work Psychology

Introduction

Case study: The challenges of psychology consultancy

The Research Process

Psychological Toolkit: Ethics in research

Choosing Your Research

Consultancy as research

Evidence-based practice

Literature Searching

What makes a good theory?

Accessing research

Evaluating research: Integrity and reliability

Designing the Study

Key research studies in this book

Meta-analysis and systematic reviews

Experimental studies

Cross-sectional or longitudinal?

Types of Data and Analysis

Psychology and Technology: Big data

Quantitative data collection

Quantitative data analysis

Qualitative data collection

Qualitative data analysis

Summary

Case study revisited

Test yourself

Further reading

References

Glossary

Index

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