Hospitality Security 2nd Edition by Darrell Clifton ISBN 9780367480059 0367480050

Hospitality Security 2nd Edition by Darrell Clifton – Ebook PDF Instant Download/Delivery: 9780367480059 ,0367480050
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Product details:
ISBN 10: 0367480050
ISBN 13: 9780367480059
Author: Darrell Clifton

Hospitality Security 2nd Edition Table of contents:

1 Risk Assessment

Premises Liability and the Risk Assessment

External Risk Assessment

Internal Risk Assessment

Gathering Local Crime Data

Police Data and Statistics

Compiling Local Crime Data

Gathering Proprietary Incident Data

Gathering Market Incident Data

Determining Likelihood

Determining Risk

Foreseeability

Notice

Managing Foreseeability

Managing Risk

The Living Document

Talking Risk

What Does Risk Have to Do with Security?

Reacting to Risk

Pre-emptive Risk Assessments

Managing Threats

Many of the Questions that Came from Media and Others after October 1

Reasonable Steps

Security Plan

Crime Prevention

The Crime Triangle

The Physical Protection System

What Is a Plan?

Accident/Incident Prevention

Decisions

Building the Plan

Outlining the Plan

Organization

Job Description

Policies and Procedures

Overall Property

Specific Areas

Incident Action Plan

Summary

2 Policies and Procedures

Hierarchy of Rules

Regulations, Standards, and Other Legal Mumbo Jumbo

Elements

Codes

Standards

Guidelines

Best Practices

Company Policies

Types of Manuals

Policy vs. Procedure

Company Manual

Security Manual

Training Manual

Building Your Manual

Foreword

Department Policies—Section 1

Organization—Section 2

Employee Policies—Section 3

Posts/Patrol Areas—Section 4

Systems/Procedures—Section 5

Crimes and House Policies—Section 6

Emergency Procedures—Section 7

Incident Response—Section 8

Documentation—Section 9

Writing the Manual

Other Sources

Delegation

Compiling

Updates

Summary

Emergency Manual

Hazards and Threats

Starting the Emergency Manual

Testing the Manual

Incident Action Plan

3 Training

Making the Case for Training

Ability

Consistency

Liability

Funding Training

Guest Safety

Liability

Training Culture

Training Manager

Unique Classes

Include Everyone in the Process

Continue the Training from Day One until the End of Time

Quality In Is Quality Out

Consistency

Training Program

Training Components

Classroom

Training Objective

Basic Laws

Laws of Arrest

Search and Seizure

Use of Force

Use of Force (More Stories Later)

Company Policies

Report Writing

Emergency Procedures

Guest Service

Field Training

Task List

Evaluations

In-Service Training

Defensive Tactics

Documentation

4 Staffing

Guards or Officers?

Hiring

Recruitment

Application Process

Interview

Background

Before Hiring

Orientation

Deployment

Schedules

Minimum Staffing

Wage Structure

Survey

Officer Development Program

Contract Security

Leadership

The Hierarchy

Creating Managers

Responsibility

Supervision

Training and Coaching

Delegation

Managing Managers

Maintaining Morale

Empowerment

Other Morale Boosters

Image

Guards

Recognition

Proper Training and Equipment

Patrol

Overall Property

Physical Protection System

5 Patrol

Basics

Prevention

Preventive Patrol

Posts

Post Types

Post Orders

Elevators

Hotel Patrol

Combining Layers

Summary

VIP Protection

Dispatch

Patrol Procedures

Safety

Parking

Headcounts

Purse Advisories

Loiterers

Eye Contact

Greeting

Patrol Duties

Room Entry

Housekeeping

Marijuana

Service Animals

Wheelchairs or Other Mobility Devices

Parties in a Room

Underage Drinkers

Domestic Fights

Cooking and Other Unsafe Practices

Door Ajar

Welfare Check

Privacy

Unknown Guest

Room Inventories

Weapons

Room Thefts

Violent Crimes

Restrooms

The Lobby

Lost and Found

Tracking

Security Measures

Search Stations

Arrests

Refuse Service

Trespassing

Video Patrol

Camera Placement

Special Training

Bike Patrol

Escalators

Spas and Pools

Valet

Conventions, Meetings, and Banquets

Event Type

Specific Group

Number of People and Demographics

Alcohol

BYOB

Music

Politics

Admission

Merchandise

Security

Dress and Prohibited Items

Age

Crowd Management

Minor Events

Security Plan

Special Event Permits

Outdoor Events

Parking

Cleanliness

Lighting

Access Control

Security Patrol

Parking Enforcement

Casino Security

Casino Controls

Regulation Hierarchy

Casino Patrol

Detention

Deployment

Innovation

Medical

6 Physical Security and Crime Prevention Through Environmental Design (CPTED)

CPTED

Crime Prevention Through Environmental Design, by Russell Kolins

Exterior Physical Security

Physical Barriers

Walls and Fences

Conclusion

7 Emergency and Incident Response

Major Emergencies

Fire Alarm

Fire

Active Shooter

Panic Alarm

Bomb Threat

Medical

Suicidal

Lost Child

Weather—Blizzards, Hurricanes, Rain/Flood, Winds

Earthquake

Power Failure

Indoor Contaminant Release

Outside Chemical Release

Secondary Effects

October 1, Las Vegas Mass Casualty Incident

Recovery

Mutual Aid

Incident Response

Medical Incidents

Domestic Fights

Suspicious Person

Trespass

Room Losses

Crimes in Rooms

Proprietary Loss/Damage

Room Disturbance

Bed Bugs

Major Incidents

Guest-Room Attendants

8 Investigations

Preliminary Investigations

Initial Response

Starting the Investigation

Witnesses

Evidence

Drugs and Contraband

Report Writing

Format

Narrative

Corrections

Attachments

Next Steps

Retention

Report Writing Software

Investigations

Report Follow-Up

Personnel Investigations

Interview

Victim

Witnesses

Non-witnesses

Character Witness

Suspect Employee

Post-interview Conference

Interrogation

Resignation versus Termination

Cooperation

Unions

Translators

Burden of Proof

Criminal Investigation

Private versus Public

Restitution

Workers’ Compensation Investigation

Guest Claims

Triggers

Statements

Witnesses

Analysis

Metrics

Data Sources

More Data Is Better

Analyzing the Data

Slip and Falls

Crime Analysis

Location

Crime Type

Time

Suspect

Other Sorts

Crime Triangle

Off-Property Incidents

Reacting to the Data

Special Operations

Undercover Operations

Outside Agencies

Private Outside Agencies

In-House Operations

Covert Cameras

Bag Checks

Drug Testing

Random

Post-accident

Cause Testing

Abandoned Luggage

Risk Assessment

Back Track

Internal Procedures

Official Response

Internal Crime

Employee Crime Stats

Security Audits

Types of Audits

Performing Audits

Fraud Detection

Accounting

Payroll Scams

Collusion

Credit Card Fraud

Identity Theft

Charge-Offs

Fake Vendors

Cashiers

Voids

Returns

Coupon

Restaurants

Receiving

Outgoing Theft

Receiving Theft

False Orders and Return Thefts

Lost Merchandise

Housekeeping

Security

Background Checks

9 Executive Skills

Finding Your Place

Cooperation and Collaboration

Executive Meetings

Communication

Maintaining Morale

Your Peers

Networking

Government Meetings

Associations

Local Trade Groups

Nonprofit Groups

Public/Private Groups

Online

Regional Training

Regional Communication

Mutual Aid

Written Agreement

Sharing of Resources

Regional Disaster Planning

Personal Growth

Your Work Ethic

Stress

Time Management

Respect

Attitude

Tactical Planning

Budgeting

Basics

What Is It?

Prior Year

Process

Full-Time Equivalent

Wages

Recurring Expenses

Overtime

Benefits

Budget Submission

Your Budget

Capital Expenses

Life Safety

Saving Labor

Security Envy

The Pitch

Security Revenue

Restitution

Parking

Special Events

Lost and Found

Back-Charging

Justifying Security

Crime Rates

Internal Crime

Guest Comfort Level

Terrorism

Making Those Cuts

Creative Scheduling

Briefing

Supervisors

Spending

Procedural Changes

Patrol Areas

Arrests/Reports

10 Nightclubs, Restaurants, and Bars

Alcoholic Beverages

Alcohol

Guest Service

Training

Training Topics

Appearance

Shared Labor

House Policies

Age Requirements

Identification

Crowd Manager

VIPs and Known Persons

Tips

Bottle Service

Prohibited Activity

Dress Code

Prohibited Items

Searches

Weapons

Drugs

Date Drugs

Violence

Pre-violence

Taking Action

Ejections

Occupancy

Staffing Ratios

Restrooms

Emergency Exits

Re-entry

Hand Stamps

ID Scanners

Closing Duties

Posts

Line Control

Door Host

Floor Person

Situations and Procedures

Violence

Ejections

Intoxicated Persons

Trespasses

Use of Force

Policy

Emergency Procedures

Person Down

Fight (Two or More Persons)

Ejections

Fire Alarm—Sirens and Strobes

Smoke or Fire

Power Failure

Earthquake

Hurricane/Blizzard/Tornado

Active Shooter/Shots Fired

Restaurants

Slips, Trips, and Falls

Food Poisoning

Allergies

Now the Financial Stuff

Bars

Over-Pouring

Over-Serving

Over-Charging

Retail

Policies

Shoplifting

Catching Shoplifters

Arrests

Preventing Shoplifting

Retail Staff Training

Store Layout

Cameras and Mirrors

Antitheft Devices

Organized Retail Crime (ORC)

Credit Cards

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Tags: Darrell Clifton, Hospitality Security