Emotionally Intelligent Design 1st Edition by Pamela Pavliscak ISBN 9781491953143 1491953144

1. Our Emotional Relationship with Technology

Inventing Our Best Lives

FRICTION-FREE TECH UTOPIAS

DYSTOPIAN FUTURES

The Present: It’s Complicated

STREAMLINING THE WORLD, STREAMLINING US

SAVING TIME, WASTING TIME

EMOTIONAL UPS AND DOWNS

DETOX, RETOX

Design Designs Us

Why Emotionally Intelligent Design?

THE NEW EMOTIONAL DESIGN

2. The History and Future of Emotional Design

All the Feels, in Theory

EMOTION AS PHYSICAL EXPRESSION

FEELINGS AS PERCEPTION

EMOTION’S CULTURAL LAYER

EMOTION IS NOT JUST HUMAN

AN EMOTIONAL AWAKENING

Emotional Design and Technology

FOUR TYPES OF EMOTION

THREE LEVELS OF EMOTION

A SINGULAR EMOTION

A CYCLE OF EMOTION

EMOTION ZERO

NEXT-GENERATION EMOTIONAL DESIGN

Emotion + AI

MACHINE-READABLE EMOTION

THE POSITIVE POTENTIAL OF EMOTION AI

THE DARK SIDE OF EMOTION AI

A Checklist for Designing with Emotion AI

Human + Machine = Higher Emotional Intelligence

3. Designing, with Feeling

Emotionally Intelligent Design Principles

ADOPT A NEW MINDSET

SETTING NEW GROUND RULES

Design Feeling in Practice

Find Feeling

MORE MIXED METHODS

IDENTIFY BASIC EMOTION

ADD NUANCE AND TEXTURE

MATERIALIZE EMOTION

Envision Experience

FOSTERING FRESH IDEATION

IDENTIFYING THE EMOTIONAL IMPRINT

DRAWING APT ANALOGIES

TRACING A LONGER JOURNEY

Evolve the Relationship

Live and Reflect

Design Feeling Is the New Design Thinking

4. Cultivate Human–Machine Harmony

Understanding the New Humans

USERS VERSUS HUMANS

HUMANS, ON A SPECTRUM

NEW HUMAN–TECH RELATIONSHIPS

THE TROUBLE WITH ARTIFICIAL FRIENDS

Let Machines Be Machines

WHEN LESS HUMAN IS MORE HUMANE

WHEN YOUR ROBOT BECOMES A DISHWASHER

Humanize Machines, Just a Little Bit

HOW OBJECTS BECOME HUMANLY

CHOOSING A MEANINGFUL METAPHOR

ADDING JUST A FEW PERSONALITY TRAITS

EVOLVING OVER TIME

Build Relationships, Not Dependency

MODELING THE RELATIONSHIP

UNDERSTAND MILESTONES AND MOMENTS

BUILD CIVIC CONNECTION

MAKING IT LEGIBLE

Avoiding Automating Humans

AUTOMATIC FOR THE PEOPLE

New Human–Machine Relationship Goals

5. Crafting Emotional Interventions

Strategies for Living Digital

RULES AND TOOLS

JUST A LITTLE NUDGE

EMOTIONAL WELL-BEING INTERVENTIONS

Interventions with EQ

Self-Awareness Interventions

POSITIVE SELF-AWARENESS PATTERNS

SELF-AWARENESS ANTIPATTERNS

Self-Management Interventions

POSITIVE SELF-MANAGEMENT PATTERNS

SELF-MANAGEMENT ANTIPATTERNS

Self-Catalyzing Interventions

POSITIVE SELF-CATALYZING PATTERNS

SELF-CATALYZING ANTIPATTERNS

Social Awareness Interventions

POSITIVE SOCIAL-AWARENESS PATTERNS

SOCIAL AWARENESS ANTIPATTERNS

Social Relationship Interventions

POSITIVE SOCIAL RELATIONSHIP PATTERNS

SOCIAL RELATIONSHIP ANTIPATTERNS

Self-Transcending Interventions

Track Progress

Interventions Bolster Emotionally Intelligent Design

6. Forecasting the Future with Feelings

The Trouble with the Future

THE PROBLEM PROBLEM

THE NEW NORMAL OF PRODUCT DESIGN

CONFOUNDED FOUNDERS

THE TECH TIME WARP

A Future Fueled by Emotion

ROSY RETROSPECTION

FUZZY FORESIGHT

Start with Future-You

PERSONALIZE THE FUTURE

PRACTICE COUNTERFACTUAL THINKING

SORT THROUGH YOUR STUFF

Create Future Things

SCAN FOR SENTIMENT SIGNALS

STORYTELLING STRING THEORY

CRAFT A CONTEXT

MAKE A FUTURE HEIRLOOM

DEVELOP RELATIONAL ARTIFACTS

Future Thinking as Emotional Time Bending

7. Toward an Emotionally Intelligent Future

Emotional Intelligence at Scale

THE BRAVE NEW WORLD OF EMOTIONAL LIFE

EMOTIONAL INTELLIGENCE AND PUBLIC POLICY

EMOTIONAL INTELLIGENCE IN THE ORGANIZATION

EMOTIONAL INTELLIGENCE AND ETHICS

A New Hope for Empathetic Technology

Index