Learning and Performance A Systemic Model for Analysing Needs and Evaluating Training 1st Edition by Bryan Hopkins 1138220698 9781138220690

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Product details:

ISBN 10: 1138220698

ISBN 13: 9781138220690

Author: Bryan Hopkins

Changing work roles, greater emphasis on individual autonomy, the growing importance of relationships, the complexity of many businesses; all these things call into question the prevailing approach to training needs analysis and evaluation, which still tends to be based on a simple gap analysis between job requirements and an employee’s knowledge and skills. Bryan Hopkins’s Learning and Performance takes a systemic approach to workplace performance, training needs and the basis on which we can analyse them and evaluate the subsequent training. The author’s approach offers a model for HR and training departments that is relevant and sufficiently sophisticated for today’s workplaces. As with all his books, Bryan Hopkins combines a complete understanding of learning and organisational theory with pragmatic examples, ensuring a book that will be read and applied in equal measure.

Learning and Performance A Systemic Model for Analysing Needs and Evaluating Training 1st Table of contents:

1 What is this book about?

Why is the approach within this book different?

How can a systems approach lead to better training?

How is this book organised?

Notes

2 What is systems thinking?

Systems thinking – just what we do

Cartesian thinking in management

The trap of Cartesian thinking

Modern ideas of systems thinking

What is a ‘system’?

The key characteristics of a system

Summary

Notes

3 Analysing training needs

What is a training needs analysis?

Why do a needs analysis?

Challenges to the needs analysis process

Levels of analysis

Processes for carrying out a needs analysis

Summary

Notes

4 Evaluating training

Why evaluate?

How often is training evaluation done?

What are the barriers to evaluating training?

The Kirkpatrick framework

The return-on-investment model

The organisational elements model

The Success Case Method

Summary

Notes

5 Key concepts in systems thinking

Do systems exist?

Classifying systems approaches

Open and closed systems

Feedback

Emergence

Causality

Linearity and non-linearity

Appreciation and the dynamics of time

Requisite variety

Single- and double-loop learning

Complexity theory

Wicked problems

Summary

Notes

6 Tools to help systems thinking

Diagramming

System Dynamics

The Viable System Model

Social Network Analysis

Soft Systems Methodology

Critical Systems Heuristics

Summary

Notes

7 How do people learn?

Ideas about learning

Formal and informal learning

How can formal learning be delivered?

Limitations of formal learning programmes

How does informal learning happen?

The limitations of informal learning

Integrating formal and informal learning

Summary

Notes

8 Systemic approaches to analysing training needs

How a systemic needs analysis works

Case study 1: Weknow Consulting

Case study 2: the Advanced Technology Procurement Agency

Summary

Notes

9 Specifying learning activities

Improving the likelihood of learning transfer

Auditing the learning transfer system

Encouraging informal learning

Integrating formal and informal learning

Summary

Notes

10 Systemic approaches for evaluating training

Why use systemic approaches to evaluate training?

A systemic model for training evaluation

Establishing a learning evaluation policy

Carrying out formative evaluations

Carrying out summative evaluations

An evaluation case study: what happened at ATPA?

Summary

Notes

11 Bringing it all together

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