Management Basics for Information Professionals 4th Edition by Stacey Greenwell, G Edward Evans ISBN 9780838918739 0838918735

PART I. Background

1. Introduction

What Is Management?

Organizational Skill Sets

You as a Future Manager

Public and Nonprofit Sectors

Key Points to Remember

References

2. Organizational Issues

Formal Organizations

Public and Nonprofit Sector Organizations

Environment and the Organization

Environmental Scanning

Forecasting

Organizational Culture

People Friendly Organizations

Key Points to Remember

References

3. Legal Issues

Establishing a Library

Libraries, Users, Safety, and the Law

Tort Law and Liability

Malpractice and Librarians

Library Services and the Law

User Privacy

Contracts and Licenses

Copyright

Documentation

Key Points to Remember

References

4. Leadership

What Is Leadership?

Leadership Theories

Emotional Intelligence

Developing Leadership Skills

E-Leadership

E-Team Issues

Key Points to Remember

References

5. Ethics

Ethics Do Matter

Standards, Values, and Codes

ALA Code of Ethics

Key Points to Remember

References

PART II. Managerial Functions

6. Accountability, Authority, Power, and Delegation

Power

Influence

Authority

Delegation and Organizational Structure

Duty and Responsibility

Accountability

Governance

Key Points to Remember

References

7. Vision, Mission, and Planning

Mission Statements

Vision Statements

Value Statements

Planning Process

SWOT Analysis

Types of Plans

Strategic Planning

Scenario Planning

Who Should Plan?

Value of Planning

Key Points to Remember

References

8. Assessment, Quality Control, and Operations

Assessment and Accountability

What Is Quality?

Assessment Tools

Local Data Collection

Quality Control

Project Management

Key Points to Remember

References

9. Decision Making

Decision Making Environment

Types of Decisions

Rational Decision Making

Problem Solving and Rational Decision Making

Group Decision Making and Accountability

Decision Aids

Key Points to Remember

References

10. Change Management

Nature of Change

Change Process Models

Resistance to Change

Implementing Change

Stress and the Organization

Innovation and Libraries

Key Points to Remember

References

11. Communication

Communication Process

Organizational Communication

Written and Oral Communication

Listening

Nonverbal Communication

Legitimacy of Communication

Key Points to Remember

References

12. Advocacy and Marketing

Marketing

Marketing Process

Branding

Public Relations

Advocacy

Key Points to Remember

References

PART III. Managing People

13. Staffing

Staffing and the Law

Staffing Process

The New Hire

Developing and Retaining Staff

Performance Appraisal

Corrective Action

Grievances

Collective Bargaining and Merit Systems

Volunteers

Key Points to Remember

References

14. Enhancing Performance

Organizational Development

Learning Organizations

Training and Development

Staff Development Day

Team Building

Libraries and Teams

Key Points to Remember

References

15. Managing Diversity

Defining Diversity

How Do You View Cultural Diversity?

Managerial Responsibility

Individual Responsibility

Role of Professional Associations

Planning for Diversity

Library Governance and Diversity

Diversity Program and Staff

Social Justice and Diversity

Providing Service to a Diverse Community

Key Points to Remember

References

16. Motivating Staff

Motivation Theories

Motivation in Practice

Encouragement and Recognition

Key Points to Remember

References

PART IV. Managing Things

17. Managing Money

Budget as a Control Device

Budget Cycle

Preparation

Defending the Request

Budget Types

Accounting Systems

Fund Accounting

Audits and Auditors

Budget Reports

Key Points to Remember

References

18. Generating Income

Revenue Sources

Fundraising Process

Seeking Grants

Key Points to Remember

References

19. Managing Technology

Staff and User Training

Technology Planning

Controlling Technology Costs

Physical Security

Intellectual Security

Cloud Computing

Social Media

Collaboration

Key Points to Remember

References

20. Managing Facilities

Library as Place

Managing the Facility

Housekeeping Matters

Risk Management

Health, Safety, and Security

Emergency and Disaster Management

Sustainability

Planning for New Space

Key Points to Remember

References

PART V. Managing Yourself and Your Career

21. Other Managerial Skills

Collaborating, Conflict Management, and Negotiation

Meeting Management

Time Management

Self-Management Skills

Professional Presentations and Publications

References

22. Creating Your Career

Career Planning Process

Marketing Yourself

Flexible Ways of Working

Career Breaks

Moving Forward

References

About the Authors

Index