Risk Management 10 Principles 2nd Edition by Jacqueline Jeynes 1003844650 9781003844655

Part 1 Introduction

1 How Can This Book Help Me to Manage Risks?

1.1 Aims of the Book and How It Can Be Used

1.2 What Does “Risk” Mean for Different Types of Business Structure?

1.2.1 Entrepreneur, Sole Trader, and Partnership

1.2.2 Micro and Small Firms

1.2.3 Larger Organizations

1.3 The Importance of People in Managing Risks

1.4 The 10 Principles of Risk Management and Risk Factors Facing Businesses

1.5 Self-Reflection Questions

Part 2 Assessing Risk Factors in Your Business

2 Identifying Risk Factors and Assessing the Risks

2.1 Defining Risk Assessment and Risk Management and Different Views about Risk

2.1.1 Different Approaches to Risk Management

2.2 Identifying Potential Hazards

2.3 Risk Factors

2.3.1 Premises/Product/Purchasing

2.3.2 People/Performance/Protection

2.3.3 Process and Procedures

2.3.4 Planning and Policy

2.4 Self-Reflection Questions

3 Evaluating the Hazards

3.1 Evaluating the Hazards Identified

3.2 What Results Are Likely from Exposure to These Factors?

3.3 Who Is Likely to be Affected?

3.4 Self-Reflection Questions

4 Evaluating the Risks

4.1 Rating the Extent of Potential Harm/Damage

4.2 Evaluating the Likelihood that Harm/Damage Will Occur

4.3 Self-Reflection Questions

Part 3 Controlling the Risks

5 Risk Controls

5.1 Possible Control Measures

5.2 Systems of Control Possible

5.3 Deciding Priorities for Action to Eliminate or Reduce Risks

5.3.1 How Tolerable Are the Risks?

5.3.2 Summary of the Prioritizing Process

5.4 Self-Reflection Questions

6 Case Study Examples of Hazards and Risks

6.1 Four Case Study Examples of Potential Risk

6.2 Case Study 1: Travel and Hospitality

6.2.1 Initial Thoughts about Likely Risk Factors

6.2.2 Risk Factors Group A: Premises/Product/Purchasing

6.2.3 Risk Factors Group B: People/Performance/Protection

6.2.4 Risk Factors Group C: Process and Procedures

6.2.5 Risk Factors Group D: Planning/Policy

6.2.6 Potential Impact of Risk Factors Identified

6.3 Case Study 2: Call Centre

6.3.1 Initial Thoughts about Likely Risk Factors

6.3.2 Risk Factors Group A: Premises/Product/Purchasing

6.3.3 Risk Factors Group B: People/Performance/Protection

6.3.4 Risk Factors Group C: Process/Procedures

6.3.5 Risk Factors Group D: Planning/Policy

6.3.6 Potential Impact of Risk Factors Identified

6.4 Case Study 3: Food Production and Processing

6.4.1 Initial Thoughts about Likely Risk Factors

6.4.2 Risk Factors Group A: Premises/Product/Purchasing

6.4.3 Risk Factors Group B: People/Performance/Protection

6.4.4 Risk Factors Group C: Process/Procedures

6.4.5 Risk Factors Group D: Planning/Policy

6.4.6 Potential Impact of Risk Factors Identified

6.5 Case Study 4: Engineering and Manufacture

6.5.1 Initial Thoughts about Likely Risk Factors

6.5.2 Risk Factors Group A: Premises/Product/Purchasing

6.5.3 Risk Factors Group B: People/Performance/Protection

6.5.4 Risk Factors Group C: Process/Procedures

6.5.5 Risk Factors Group D: Planning/Policy

6.5.6 Potential Impact of Risk Factors Identified

6.6 Strategic Options for Case Study Firms

6.6.1 Travel and Hospitality

6.6.2 Call Centre Facilities

6.6.3 Food Production and Processing

6.6.4 Engineering and Manufacture

7 Management Strategies

7.1 Strategies for Managing the Risks

7.1.1 Planning

7.1.2 Range of Strategic Approaches for Dealing with Risks

7.2 Stakeholders

7.3 Spreading the Risk

7.4 The Importance of Having Realistic Policies

7.5 Wider Policy Statements

7.5.1 Premises

7.5.2 Product or Service

7.5.3 Purchasing

7.5.4 People

7.5.5 Performance

7.5.6 Protection

7.5.7 Process

7.5.8 Procedures

7.5.9 Planning

7.6 Self-Reflection Questions

8 Risk Management

8.1 Managing the Risks

8.2 Identifying the Risk Factors

8.3 Evaluating the Risks

8.4 Controlling the Risks

8.5 Managing the Risks

9 Conclusions

9.1 What Have We Covered So Far?

9.2 What Next?

Useful Reference Sources and Appendices

Appendices

Appendix 1 Definitions of Small Firms

USA

Canada

UK and EU

Appendix 2

Appendix 3

Index