The Business of Excellence Building High Performance Teams and Organizations 1st Edition by Justin Hughes ISBN 9781472953599

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ISBN 10: 
ISBN 13: 9781472953599
Author: Justin Hughes

The Business of Excellence Building High Performance Teams and Organizations 1st Edition Table of contents:

1 The crux of the issue

Fly the plane

World-class basics

Learning from experience

The crux of the issue

The problem

The solution

2 Excellence – it starts with you

Looking in the mirror

Setting the standard

The humility of high performers

Leave no stone unturned

Benchmarking (are you up for it?)

But we’re creative

Summary of key points

The foundations

3 Team players for team games (People)

Drivers of behaviour

You get the behaviour (performance) you train for

You get the behaviour (performance) you reward

Selection for the Red Arrows

The challenge for The Red Arrows

The selection process

The challenge for senior leadership teams

Team banking – a case study

Developing the high-performance team – processes

Summary of key points

4 Building the teams and organization you need (Capability)

Britain’s worst customer service company? (a hotly contended title!)

Britain’s best team?

Learning to be a fighter pilot

Putting the training to the test

Building the teams you need

Building capability in the team

Clarity

Alignment

Commitment

The Channel Tunnel – a case study

Common approach

Communication

Empowerment

Summary of key points

Getting stuff done

5 From desire to outcome (Delivery)

5A Plans and planning

Planning for success

Plans and planning

The right solution to the wrong problem

The mission planning process

Aim

Start at the end

Analysis

Threats

Strengths

Tactics (where is the best opportunity for success?)

Contingencies

Upside down at 400mph: What’s the plan?

Stress testing the assumptions

The Red Team

Differential insight

Leading a planning team

Summary of key points

5B Communicating the plan

Which guns did you mean?

The concept of briefing

The mechanics of briefing

Fighter pilot mission brief

Briefing – case study

Summary of key points

5C Execution

Friction and information overload

Priorities: What’s the ball you can’t afford to drop?

Recognizing overload

Execution and the art of decision-making

Case study – Marks and Spencer

History

Lessons

Conclusion

Summary of key points

6 Accelerating performance (Learning)

An organization with a memory

The Donaldson report

The Francis report

Other sectors

A culture of learning

The debrief

What is a debrief?

A little bit of history

What a debrief isn’t

Debrief attitudes and behaviours

A quick health warning

Actor/observer bias

Debrief culture

Debrief process

Lead by example

Establish the parameters

Analyse the execution

Review the learning

Notify the learning

Implementation – when and what

Knowledge management

Conclusion

Summary of key points

Other issues

7 Bringing others on the journey (Leadership)

What is leadership?

Descriptions of leadership

The dichotomy of leadership

The Shackleton story

Journey to the ice

Abandoning ship

Sea survival

Land survival

Lessons

Values into action

Respect

Loyalty

Values under pressure and ambiguity

Ethical dilemmas

Leadership dilemmas

Philosophical frameworks

What happened?

What works for you

What would you do?

To be or to do?

Be true to yourself

Summary of key points

8 Missing sink holes (Risk)

Thinking about risk

Introduction

Modelling risk

The limits of the systematic approach

The beginning of a solution

Flying to Munich . . .

Organizational issues

Procedural issues

Operational excellence

Behavioural issues

The CRM big six

Leadership

Safety leadership in practice

Other industries

Organizational issues

Procedural issues

Operational excellence

Behavioural issues

Leadership

Conclusion

Summary of key points

9 Conclusion

People

Capability

Delivery

Learning

Other issues

And finally

Notes

Index

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Tags: Justin Hughes, Excellence Building, High Performance, Organizations