The Salesforce Consultant’s Guide Tools to Implement or Improve Your Client’s Salesforce Solution 1st Edition by Heather Negley ISBN 148427959X‎ 978-1484279595

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Product details:

ISBN 10: 148427959X
ISBN 13:‎ 978-1484279595
Author: Heather Negley

Break down the art and science of Salesforce consulting. This book will help you refine your consulting skills on the Salesforce platform. Author Heather Negley, a seasoned consultant who has completed over 30 Salesforce delivery projects in the past nine years, equips Salesforce professionals with detailed explanations on the stages of a project and the skills you need for each stage. You will learn the type of roles on a project, so that you can plan your career path.

If you need help managing clients, this book teaches you how to effectively work with and advise people. You will go through the following main sections to round out your skills and service offerings:

• The best learning and community resources, including mentoring programs
• Tips on how to get job experience
• The evolution of software development
• Project roles
• The parts of a project
• Consulting skills

The consulting skills section of the book breaks down each skill and explains the parts of the project to which you should apply your skills and real-world examples. Topics include client management, communication, emotional intelligence, critical thinking, and avoiding cognitive biases.

The Salesforce Consultant’s Guide: Tools to Implement or Improve Your Client’s Salesforce Solution 1st Table of contents:

Part I. Where to Start

1. Introduction to the Salesforce Ecosystem

2. Salesforce Learning

3. Salesforce Work Experience

Part II. Preparing for a Software Project

4. The Evolution of Software Development

5. Common Project Roles

6. Sales and Staffing

Part III. Stages of a Project

7. Ramp-Up

8. Kickoff and Discovery

9. Build, Test, Deploy

Part IV. Consulting Skills

10. Client Management

11. Communication

12. Emotional Intelligence

13. Critical Thinking and Problem-Solving Skills

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