Translating Knowledge Management Visions into Strategies 1st Edition by Monique Ceruti, Angel Williams, Denise Bedford ISBN 9781789737639 178973763X

Section 1. The Destination – Vision of a Knowledge Organization

1. Building Knowledge Capacity for a Knowledge Economy

Chapter Summary

Economic Change and Transitions

The Changing Economic Definition of Capital

The Knowledge Economy and Other New Age Economies

Visions of Future Knowledge Organizations

Visions from the Business Perspective

Chapter Checklist

References and Recommended Future Readings

2. Knowledge Organizations

Chapter Summary

What Do Knowledge Organizations Do?

Your Organization’s Future

Chapter Checklist

References and Recommended Future Readings

3. Creating a Vision of the Future

Chapter Summary

Visions – Definition and Characterization

Futures – Many, Not One

Long Term Before Near Term

Vision for the Long Term – 10 Years

Vision for the Mid-term Future – Five Years

Vision for the Near-term Future – Three Years

Preferred, Neutral, and Non-preferred Futures

Creating Your Vision – Process and Methods

Who Creates the Vision?

What Factors Should You Consider?

What Futuring Methods Could You Use?

How Do You Sustain the Vision?

Documenting Your Vision

Chapter Checklist

References and Recommended Future Readings

4. Translating the Vision INto Strategies

Chapter Summary

The Big Picture – Visions, Missions, Goals, Culture, Strategy, and Tactics

Knowledge Organization Missions and Goals

Knowledge Cultures

Strategies of Knowledge Organizations

Tactics of Knowledge Organizations

Knowledge Management Strategies – The Literature

Knowledge Organization Strategies – A Framework

Chapter Checklist

References and Recommended Future Readings

Section 2. Strategies as Roadmaps

5. Knowledge Management Strategies – The Big Picture

Chapter Summary

Knowledge Organization Strategies – Many Not One

Organization-wide Strategies

Business Aligned Strategies

Strategies that Are Core to Knowledge Management

Strategies Focused on Individuals

Scope and Coverage of Knowledge Management Strategies

Knowledge Leadership Strategy

Organizational Learning Strategy

Knowledge Culture Strategy

Knowledge Communications, Narrative, and Organizational Messaging Strategy

Knowledge Technology Strategy

Knowledge Architecture Strategy

Knowledge Roles and Responsibilities Strategy

Knowledge Operations

Community Building and Collaboration Strategy

Knowledge Asset Management

Knowledge Capital Asset Management Strategy

Knowledge Audits

Knowledge Assessment Strategy

Knowledge Capital Assets Strategies

Designing and Integrating Your Knowledge Strategies

Operationalizing Your Knowledge Strategy

Chapter Checklist

References and Recommended Future Reading

6. Building Your Capacity to Develop the Strategy

Chapter Summary

Your Personal Capacity to Develop a Knowledge Management Strategy

Building Your Knowledge of the Organization’s Business and Its Economic Sector

Building Your Knowledge of the Organization’s Administrative and Internal Work Structure

Building Your Knowledge of the Organization’s Visions and Strategies

Building Your Knowledge of the Knowledge Economy

Building Your Knowledge of the Field of Knowledge Management

Building Your Knowledge of the Field of Futures Methods

Chapter Checklist

References and Recommended Future Readings

7. Strategic Affinities and Alignments

Chapter Summary

Finding Affinities and Common Ground

Finding Common Ground for Organization-Level Strategies

Knowledge Leadership Strategy

Organizational Learning Strategy

Knowledge Culture Strategy

Knowledge Communications and Organizational Messaging Strategy

Knowledge Technology Strategy

Knowledge Architecture Strategy

Knowledge Roles and Responsibilities Strategy

Finding Common Ground for Business Aligned Strategies

Knowledge Operation and Integration Strategy

Community Building and Collaboration Strategy

Knowledge Asset Management Strategy

Knowledge Audit Strategy

Finding Common Ground for Specialized Knowledge Management Strategies

Knowledge Assessment Strategy

Knowledge Management Metrics Strategy

Finding Common Ground for Individual Strategies

Knowledge Capital Strategy

Guiding Principles for Approaching Stakeholders and Partners

Chapter Checklist

References and Recommended Future Readings

Section 3. Starting the Journey

8. Realizing the Vision – Moving from Strategy to Tactics

Chapter Summary

Tactics – Definition and Characterization

Translating Strategy to Tactics

Knowledge Management Tactics

Selecting Knowledge Management Tactics – Guiding Principles

Chapter Checklist

References and Recommended Future Readings

9. Defining Roles and Responsibilities to Manage the Strategy

Chapter Summary

Managing the Strategy

Roles That are Responsible, Accountable, Supportive, Consulted and Informed (RASCI)

Knowledge Management Strategy Roles

Knowledge Management Strategy Responsibilities

Business Stewards

Knowledge Management Custodians

Strategic Planning Community

Functional and Technical Custodians

Business Consumers

Chapter Checklist

References and Recommended Future Readings

Section 4. Staying the Course – Maintaining the Strategy

10. Keeping the Strategy Alive – Governance

Chapter Summary

Governance – Definition and Characterization

Governance Models and Processes

Triggers of and Inputs to the Knowledge Management Strategy Governance Process

Knowledge Management Strategy Governance Tools and Processes

Knowledge Management Strategy Governance Reviews and Management

Knowledge Management Strategy Governance Decisions and Action Plans

Maintaining and Sustaining Knowledge Management Strategy

Chapter Checklist

References and Recommended Future Readings

Appendix. Developing a Vision and a Strategy – A Project Plan Pulling it All Together

Chapter Summary

Explaining the Project Plan

How to Use the Project Plan

Index