Artificial Intelligence for HR Use AI to Support and Develop a Successful Workforce 2nd Edition by Ben Eubanks 1398604003 9781398604001

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Product details:

ISBN 10: 1398604003

ISBN 13: 9781398604001

Author: Ben Eubanks

Artificial intelligence is changing the world of work. How can HR professionals understand the variety of opportunities AI has created for the HR function and how best to implement these in their organization? This book provides the answers. From using natural language processing to ensure job adverts are free from bias and gendered language to implementing chatbots to enhance the employee experience, artificial intelligence can add value throughout the work of HR professionals. Artificial Intelligence for HR demonstrates how to leverage this potential and use AI to improve efficiency and develop a talented and productive workforce. Outlining the current technology landscape as well as the latest AI developments, this book ensures that HR professionals fully understand what AI is and what it means for HR in practice. Alongside coverage of employee engagement and recruitment, this second edition features new material on applications of AI for virtual work, reskilling and data integrity. Packed with practical advice, research and new and updated case studies from global organizations including Uber, IBM and Unilever, the second edition of Artificial Intelligence for HR will equip HR professionals with the knowledge they need to improve people operational efficiencies, and allow AI solutions to become enhancements for driving business success.

Artificial Intelligence for HR Use AI to Support and Develop a Successful Workforce 2nd Table of contents:

01 A snapshot of HR today

The age of disruption

Researching and understanding HR today

The power of the employee experience

The new normal: Doing more with less

Using this book

Key points

Notes

02 The basics of artificial intelligence

A layperson’s guide to predictive HR analytics

Artificial intelligence components

AI on a global scale

Key points

Notes

03 General AI applications within HCM

AI solves administrative HR problems

What about the impact on jobs?

Types of broad-spectrum AI components in HCM

Key points

Notes

04 Core HR and workforce management

Core HR is core to the business

Workforce management

Payroll

Benefits administration

Employee self-service

Diversity and harassment

Key points

Notes

05 Talent acquisition

Sourcing tools and technologies

Candidate matching

Assessments

The role of data in recruiting

Recruiting applications for natural language processing

Chatbots as a communication mechanism

Chatbot metrics to consider

Key points

Notes

06 Learning and development

Closing the skills gap

Formal learning applications for AI

Learning content and curation

Informal learning applications for AI

Coaching and mentoring

Performance support

Looking forward: Virtual, augmented and mixed reality technologies

Key points

Notes

07 Talent management

Replacing humans with algorithms: Hard lessons learned

The critical role of managers in talent management

Employee engagement

Performance management and enablement

The gig economy and team development

Internal talent mobility and career pathing

Key points

Notes

08 Challenges of adopting AI technology

Biased systems

Technological complacency

Algorithm aversion

Data privacy and AI

System integration is lacking

Despite the challenges…

Key points

Notes

09 HR skills of the future

The spectrum of augmenting humans with AI

The importance of soft skills

A final question

Key points

Notes

Afterword

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