Citizen Development The Handbook for Creators and Change Makers 1st Edition by Project Management Institute ISBN 1628256710‎ 978-1628256710

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Product details:

ISBN 10: 1628256710
ISBN 13:‎ 978-1628256710
Author: Project Management Institute

Citizen development allows anyone to build applications without software expertise, significantly faster, and at a fraction of the cost. Unlock the value within your organization. Learn the tools and techniques needed to introduce and scale citizen development. This book brings together the latest thinking on citizen development from industry thought leaders, no-code/low-code vendors, transformation experts, and executives who oversee large technology investments. It guides organizations to deliver citizen development projects, design better apps, scale the operating model, align key stakeholders, and nurture and grow citizen development.

Citizen Development The Handbook for Creators and Change Makers 1st Table of contents:

Part 1 | Introducing Citizen Developer Canvas

Power to the People

Who Is This Book For?

What Is a Citizen Developer?

Citizen Development Canvas

Benefits of Citizen Development

Examples of Citizen Development Apps

Challenges of Bringing Citizen Development Into an Organization

Part 2 | Project Delivery

2.1 Hyper-Agile SDLC

Overview

Hyper-Agile SDLC in Practice

Guidelines for citizen development project delivery

Application development life cycle

Choosing the suitable SDLC path

Transition to support and change management

2.2 Ideation 2.0

Overview

Ideation 2.0 in Practice

Guidelines for Ideation 2.0

A practical approach: Really round robin

Hackathons and ideathons

2.3 Suitability Assessment

Overview

Suitability Assessment in Practice

The suitability assessment

Part 3 | Capability Development

3.1 Business Analysis and Design

Overview

Business Analysis and Design in Practice

Entity definitions

Entity definition framework case study: Streamline order-to-build process for a custom-built bike

Process architecture model

3.2 Enterprise Risk Requirements

Overview

Enterprise Risk Requirements in Practice

Stakeholders

Requirements

3.3 Application Development

Overview

Application Development in Practice

The data model

User Interaction Design

Avoid pitfalls in application development

Part 4 | Operating Model

4.1 Conceptual Design and End State

Overview

Operating Model Conceptual Design

Why is operating model design important?

The end-state operating model design of organizations that are in an advanced state of citizen devel

4.2 Supporting Citizen Development

Overview

Citizen Development Operating Model Components

Citizen development competency center

Citizen development community of practice operating model

Citizen development hybrid operating model

Capabilities: Key roles and responsibilities

Citizen development operating model and the maturity model

Part 5 | Organization Alignment

5.1 Managing the Change

Overview

Managing the Change in Practice

Resistance to change

5.2 Creating the Culture

Overview

Creating the Culture in Practice

What do we mean by culture and why is it important?

The role of culture in growing citizen development

Nurture and influence culture at the different levels of maturity

Practical steps to build momentum for citizen development

Practical steps to develop the citizen developer culture

5.3 Transparent Accountability

Overview

Transparent Accountability in Practice

What do we mean by accountability and why is it important?

Fostering a culture of transparency and accountability

Commitment-based management

Tools to manage accountability

5.4 IT Governance as an Enabler

Overview

IT Governance as an Enabler in Practice

IT and citizen development

Creating the alignment

5.5 KPIs and Reporting

Overview

KPIs and Reporting in Practice

Measuring citizen development implementations

Aggregated measures

Measures enabled by the service catalog

Measuring the effect on shadow IT

Measuring citizen development delivery effectiveness

Measuring competency center effectiveness

5.6 Citizen Development Value Tree

Overview

Citizen Development Value Tree in Practice

Lever 1: Time to value

Lever 2: Revenue

Lever 3: Cost

Lever 4: Brand

Lever 5: Customer

Lever 6: Employee

Communicating the value tree in your organization

Value tree assessment

Funding approach for citizen development initiatives

Part 6 | Citizen Development Maturity Model

Overview of the Maturity Model

Introduction to the Stages of the Maturity Model

6.1 Discovery

Overview

How to recognize the discovery stage

Why is the discovery stage important?

Discovery Stage in Practice

Project delivery

Capability development

Operating model

Organization alignment

Key roles and responsibilities.

Summary Checklist for the Discovery Stage

6.2 Experimentation

Overview

How to recognize the experimentation stage

Why is the experimentation stage important?

Experimentation Stage in Practice

Project delivery

Capability development

Operating model

Organization alignment

Key roles and responsibilities.

Summary Checklist for the Experimentation Stage

6.3 Adoption

Overview

How to recognize the adoption stage

Why is the adoption stage important?

Adoption Stage in Practice

Project delivery

Capability development

Operating model

Organization alignment

Key roles and responsibilities

Summary Checklist for the Adoption Stage

6.4 Scaling

Overview

How to recognize the scaling stage

Why is the scaling stage important?

Scaling Stage in Practice

Project delivery

Capability development

Operating model

Organization alignment

Key roles and responsibilities

Summary Checklist for the Scaling Stage

6.5 Innovating

Overview

How to recognize the innovating stage

Why is the innovating stage important?

Innovating Stage in Practice

Project delivery

Capability development

Operating model

Organization alignment

Key roles and responsibilities

Summary Checklist for the Innovating Stage

6.6 Diagnosing Your Organization’s Level of Maturity for Citizen Development

Overview

Maturity Assessment in Practice

Using the outcome

Aspects to Consider

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