Critical Steps Managing What Must Go Right in High Risk Operations 1st Edition by Tony Muschara, Ron Farris, Jim Marinus ISBN 9781000476835 1000476839

Chapter 1 What Is a Critical Step?

Work = Risk

Critical Step Defined

Attributes of a Critical Step

Technical Expertise—The Bedrock of Critical Steps and Risk-Based Thinking

Critical Steps Improve Efficiency

Excellence Is NOT Good Enough!

Key Takeaways

Checks for Understanding

Things You Can Do Tomorrow

References

Chapter 2 Thinking about Human Performance Risk

Human Error = Loss of Control

Human Performance Risk Concept

Human Performance Risk Management Model

Fast and Slow Thinking

Expert Intuition

Conversations Create Safety

Key Takeaways

Checks for Understanding

Things You Can Do Tomorrow

References

Chapter 3 The Work Execution Process

The Three Phases of Work

Preparation

Execution

Learning

Key Takeaways

Checks for Understanding

Things You Can Do Tomorrow

References

Chapter 4 Risk-Important Actions

What Is a Risk-Important Action?

Do You Need a Parachute to Skydive?

RIA—A Double-Edged Sword

RIAs versus Touchpoints and Critical Steps

Examples of RIAs in Everyday Life

Key Takeaways

Checks for Understanding

Things You Can Do Tomorrow

References

Chapter 5 Performing a Critical Step

Positive Control

Effects of Fast and Slow Thinking on Positive Control

Human Performance Tools Promote Positive Control

Error Traps—Threats to Positive Control

Landmines—Hidden Critical Steps

Critical Steps Are ALWAYS Critical!

Key Takeaways

Checks for Understanding

Things You Can Do Tomorrow

References

Chapter 6 Managing Critical Steps

Objectives of Managing Critical Steps

A Critical Step Mental Model

The Practices of Managing Critical Steps

Summary—Plan | Do | Check | Adjust

Augmenting Adaptive Capacity

Managing Human Performance—Fundamentals

Key Takeaways

Checks for Understanding

Things You Can Do Tomorrow

References

Chapter 7 Critical Step Mapping

What Is Critical Step Mapping?

Maps and Their Limitations

When Can CSM Be Used?

Ten-Step Critical Step Mapping Process

Advantages and Disadvantages of the CSM Process

Key Takeaways

Checks for Understanding

Things You Can Do Tomorrow

References

Chapter 8 Integrating and Implementing Critical Steps

Integration versus Implementation

Execution Requires Systems Thinking

Attributes and Principles That Strengthen Integration

A Four-Stage Approach to Executing a Critical Steps Initiative

Guidance for Implementation

Call to Action—The Business Case

Key Takeaways

Checks for Understanding

Things You Can Do Tomorrow

References

Epilogue People Have Dignity and Value

Appendix 1: Glossary of Terms

Appendix 2: Managing Human and Organizational Performance—A Primer

Appendix 3: Answer Key for “Checks for Understanding”

Index

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