Dealing with Difficult People: 24 lessons for Bringing Out the Best in Everyone (The McGraw-Hill Professional Education Series) 1st Edition Brinkman

Dealing with Difficult People: 24 lessons for Bringing Out the Best in Everyone (The McGraw-Hill Professional Education Series) 1st Edition Brinkman – Ebook Instant Download/Delivery ISBN(s): 9780071425667,0071425667

Product details:

• ISBN 10:0071425667
• ISBN 13:9780071425667
• Author(s): Brinkman, Dr. Rick, Dr. Rick Kirschner

Table contents:

• Dealing with difficult people
• Recognize the 10 most unwanted behaviors
• Choose your approach
• Understand the four intents
• Understand the first intent: get it done
• Understand the second intent: get it right
• Understand the third intent: get along
• Understand the fourth intent: get appreciated
• Recognize the results of threatened intents
• Reduce differences
• Listen to understand
• Reach a deeper understanding
• Speak to be understood
• Project and expect the best
• Bring out the best in the Tank
• Bring out the best in the Sniper
• Bring out the best in the Know-It-All
• Bring out the best in the Think-They-Know-It-All
• Bring out the best in the Grenade
• Bring out the best in the Yes Person
• Bring out the best in the Maybe Person
• Bring out the best in the Nothing Person
• Bring out the best in the No Person
• Bring out the best in the Whiner
• Take the first three action steps

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