Designing the User Interface 6th Edition by Ben Shneiderman, Catherine Plaisant, Maxine Cohen, Steven Jacobs, Niklas Elmqvist, Nicholas Diakopoulos ISBN 9780134380384 013438038X

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Product details:
ISBN 10: 013438038X
ISBN 13: 9780134380384
Author: Ben Shneiderman, Catherine Plaisant, Maxine Cohen, Steven Jacobs, Niklas Elmqvist, Nicholas Diakopoulos

Designing the User Interface 6th Edition Table of contents:

Part 1 Introduction

Chapter 1 Usability of Interactive Systems

Chapter Outline

1.1 Introduction

1.2 Usability Goals and Measures

1.3 Usability Motivations

1.3.1 Consumer electronics, e-commerce, and social media

1.3.2 Games and entertainment

1.3.3 Professional environments

1.3.4 Exploratory, creative, and collaborative interfaces

1.3.5 Sociotechnical systems

1.4 Goals for Our Profession

1.4.1 Influencing academic and business researchers

1.4.2 Providing tools, techniques, and knowledge for commercial designers

1.4.3 Raising the user-interface consciousness of the general public

Practitioner’s Summary

References

Chapter 2 Universal Usability

Chapter Outline

2.1 Introduction

2.2 Variations in Physical Abilities and Physical Workplaces

2.3 Diverse Cognitive and Perceptual Abilities

2.4 Personality Differences

2.5 Cultural and International Diversity

2.6 Users with Disabilities

2.7 Older Adult Users

2.8 Children

2.9 Accommodating Hardware and Software Diversity

Practitioner’s Summary

References

Chapter 3 Guidelines, Principles, and Theories

Chapter Outline

3.1 Introduction

3.2 Guidelines

3.2.1 Navigating the interface

3.2.2 Organizing the display

3.2.3 Getting the user’s attention

3.2.4 Facilitating data entry

3.3 Principles

3.3.1 Determine users’ skill levels

3.3.2 Identify the tasks

3.3.3 Choose an interaction style

Direct manipulation

Navigation and menu selection

Form fill-in

Command language

Natural language

3.3.4 The Eight Golden Rules of Interface Design

3.3.5 Prevent errors

3.3.6 Ensuring human control while increasing automation

3.4 Theories

3.4.1 Design-by-levels theories

3.4.2 Stages-of-action theories

3.4.3 Consistency theories

3.4.4 Contextual theories

3.4.4 Dynamic theories

Practitioner’s Summary

References

Part 2 Design Processes

Chapter 4 Design

Chapter Outline

4.1 Introduction

4.2 Organizational Support for Design

4.3 The Design Process

4.3.1 Phase 1: Requirements analysis

4.3.2 Phase 2: Preliminary and detailed design

4.3.3 Phase 3: Build and implementation

4.3.4 Phase 4: Evaluation

4.4 Design Frameworks

4.4.1 User-centered design

4.4.2 Participatory design

4.4.3 Agile interaction design

4.5 Design Methods

4.5.1 Ideation and creativity

4.5.2 Surveys, interviews, and focus groups

4.5.3 Ethnographic observation

4.5.4 Scenario development and storyboarding

4.5.5 Prototyping

4.6 Design Tools, Practices, and Patterns

4.6.1 Design tools

4.6.2 Design guidelines and standards

4.6.3 Interaction design patterns

4.7 Social Impact Analysis

4.8 Legal Issues

Practitioner’s Summary

References

Chapter 5 Evaluation and the User Experience

Chapter Outline

5.1 Introduction

5.2 Expert Reviews and Heuristics

5.3 Usability Testing and Laboratories

5.3.1 Usability labs

5.3.2 Ethics in research practices with human participants

5.3.3 Think-aloud and related techniques

5.3.4 The spectrum of usability testing

5.3.5 Usability test reports

5.4 Survey Instruments

5.4.1 Preparing and designing survey questions

5.4.2 Sample questionnaires

5.5 Acceptance Tests

5.6 Evaluation during Active Use and Beyond

5.6.1 Interviews and focus-group discussions

5.6.2 Continuous user-performance data logging

5.6.3 Online or chat consultants, e-mail, and online suggestion boxes

5.6.4 Discussion groups, wikis, newsgroups, and search

5.6.5 Tools for automated evaluation

5.7 Controlled Psychologically Oriented Experiments

5.7.1 Experimental approaches

5.7.2 Experimental design

Practitioner’s Summary

References

Chapter 6 Design Case Studies

Chapter Outline

6.1 Introduction

6.2 Case Study 1: Iterative Design Evaluation of Automated Teller Machines (ATMs)

Observations

6.3 Case Study 2: Design Consistency at Apple Computer

Observations

6.4 Case Study 3: Data-Driven Design at Volvo

Observations

6.5 General Observations and Summary

Practitioner’s Summary

References

Part 3 Interaction Styles

Chapter 7 Direct Manipulation and Immersive Environments

Chapter Outline

7.1 Introduction

7.2 What Is Direct Manipulation?

7.2.1 The three principles and attributes of direct manipulation

7.2.2 Translational distances with direct manipulation

7.2.3 Problems with direct manipulation

7.2.4 The continuing evolution of direct manipulation

7.3 Some Examples of Direct Manipulation

7.3.1 Geographical systems including GPS (global positioning systems)

7.3.2 Video games

7.3.3 Computer-aided design and fabrication

7.3.4 Direct-manipulation programming and configuration

7.4 2-D and 3-D Interfaces

7.5 Teleoperation and Presence

7.6 Augmented and Virtual Reality

7.6.1 Augmented reality

7.6.2 Virtual reality

Practitioner’s Summary

References

Chapter 8 Fluid Navigation

Chapter Outline

8.1 Introduction

8.2 Navigation by Selection

8.2.1 Menu bars, pop-up menus, toolbars, palettes, and ribbons

8.2.2 Shortcuts and gestures for rapid interaction

8.2.3 Long lists

Scrolling menus, combo boxes, and fisheye menus

Sliders and alphasliders

Two-dimensional mega menus

8.2.4 Linear versus simultaneous presentation

8.3 Small Displays

8.4 Content Organization

8.4.1 Structure and breath versus depth

8.4.2 Sequence, phrasing, and layout

Sequence

Phrasing

Layout

8.5 Audio Menus

8.6 Form Fill-in and Dialog Boxes

8.6.1 Form fill-in

8.6.2 Format-specific fields

8.6.3 Dialog boxes

Practitioner’s Summary

References

Chapter 9 Expressive Human and Command Languages

Chapter Outline

9.1 Introduction

9.2 Speech Recognition

9.2.1 The place for spoken interaction

9.2.2 Speech recognition applications

9.2.3 Designing spoken interaction

Initiation

Knowing what to say

Recognition errors

Correcting errors

Mapping to possible actions

Feedback and dialogues

9.2.4 Spoken prompts and commands

9.3 Speech Production

9.4 Human Language Technology

9.5 Traditional Command Languages

Practitioner’s Summary

References

Chapter 10 Devices

Chapter Outline

10.1 Introduction

10.2 Keyboards and Keypads

10.2.1 Keyboard layouts

10.2.2 Accessible text entry

10.2.3 Keys

10.2.4 Mobile text entry

10.3 Pointing Devices

10.3.1 Pointing tasks and control modes

10.3.2 Direct-control pointing devices

10.3.3 Indirect-control pointing devices

10.3.4 Comparison of pointing devices

10.3.5 Fitts’s Law

10.3.6 Novel pointing devices

10.4 Displays

10.4.1 Display technology

10.4.2 Large wall displays

10.4.3 Tabletop (horizontal) displays

10.4.4 Heads-up and head-mounted displays

10.4.5 Mobile device displays

10.4.6 Deformable and shape-changing displays

Practitioner’s Summary

References

Chapter 11 Communication and Collaboration

Chapter Outline

11.1 Introduction

11.2 Models of Collaboration

11.2.1 Synchronicity

11.2.2 Physical distribution

11.2.3 Scale

11.2.4 Number of communities of practice

11.2.5 Nascence

11.2.6 Planned permanence

11.2.7 Turnover

11.3 Specific Goals and Contexts

11.3.1 Communication and conversation

11.3.2 Online markets

11.3.3 Meeting coordination

11.3.4 Creative production

11.3.5 Crowdsourcing and crowdwork

11.3.6 Entertainment and gaming

11.3.7 Education

11.4 Design Considerations

11.4.1 Cognitive factors

Common ground

Social cues

Activity awareness

Interruptions

11.4.2 Individual factors

Privacy

Identity

Trust and reputation

Motivation

Leadership

11.4.3 Collective factors

Deviance

Moderation

Policies and norms

Practitioner’s Summary

References

Part 4 Design Issues

Chapter 12 Advancing the User Experience

Chapter Outline

12.1 Introduction

12.2 Display Design

12.2.1 Field layout

12.2.2 Empirical results

12.2.3 Sequence of displays

12.3 View (Window) Management

12.3.1 Coordinating multiple views (windows)

12.3.2 Browsing large views

12.4 Animation

12.5 Webpage Design

12.6 Color

12.7 Nonanthropomorphic Design

12.8 Error Messages

12.8.1 Specificity

12.8.2 Constructive guidance and positive tone

12.8.3 Appropriate physical format

Practitioner’s Summary

References

Chapter 13 The Timely User Experience

Chapter Outline

13.1 Introduction

13.2 Models of System Response Time (SRT) Impacts

13.2.1 Website SRT

13.2.2 Network impacts to SRT

13.2.3 Factors for SRT modeling

13.3 Expectations and Attitudes

13.4 User Productivity and Variability in SRT

13.5 Frustrating Experiences

Practitioner’s Summary

References

Chapter 14 Documentation and User Support (a.k.a. Help)

Chapter Outline

14.1 Introduction

14.2 Shaping the Content of the Documentation

14.2.1 Organization and writing style

14.2.2 Writing for the web

14.3 Accessing the Documentation

14.3.1 Online documentation

14.3.2 Online help

Interactive help

System-initiated help

14.4 Reading from Displays versus Reading from Paper

14.4.1 Extended reading on displays

14.5 Online Tutorials and Animated Demonstrations

14.5.1 Online tutorials

14.5.2 Animated demonstrations and multimedia

14.6 Online Communities and Other Avenues for User Support

14.7 The Development Process

Practitioner’s Summary

References

Chapter 15 Information Search

Chapter Outline

15.1 Introduction

15.2 Five-Stage Search Framework

15.2.1 Formulation

15.2.2 Initiation of action

15.2.3 Review of results

15.2.4 Refinement

15.2.5 Use

15.3 Dynamic Queries and Faceted Search

15.4 Command Languages and “Natural” Language Queries

15.5 Multimedia Document Search and Other Specialized Search

15.5.1 Image search

15.5.2 Video search

15.5.3 Audio search

15.5.4 Geographic information search

15.5.5 Multilingual searches

15.5.6 Other specialized searches

15.6 The Social Aspects of Search

Practitioner’s Summary

References

Chapter 16 Data Visualization

Chapter Outline

16.1 Introduction

16.2 Tasks in Data Visualization

16.2.1 Data and view specification

16.2.2 View manipulation

16.2.3 Process and provenance

16.3 Visualization by Data Type

16.4 Challenges for Data Visualization

Practitioner’s Summary

References

Afterword Societal and Individual Impact of User Interfaces

Afterword Outline

A.1 Future Interfaces and Grand Challenges

A.2 Ten Plagues of the Information Age

Practitioner’s Summary

Name Index

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Tags: Ben Shneiderman, Catherine Plaisant, Maxine Cohen, Steven Jacobs, Niklas Elmqvist, Nicholas Diakopoulos, User Interface