Employee Engagement A Practical Introduction 3rd Edition by Emma Bridger 1398605158 9781398605152

01 What is employee engagement?

Introduction

A brief history of employee engagement

Definitions of employee engagement

Employee engagement as an umbrella term

Approaches to employee engagement

Should employee experience replace employee engagement?

Summary

02 Does engagement matter?

Introduction

Which comes first: engagement or high performance?

The global perspective

Engagement is linked to many types of performance and business outcomes

Conclusion

03 Developing your employee engagement strategy

Introduction

Introducing the strategy roadmap: developing your definition and vision

Aligning your engagement strategy to your company strategy: defining your goals and outcomes

Conclusion

04 How it works

Introduction

The (positive) psychology of engagement

What makes an engaging experience? Introducing the MAGIC-CA model

The role of positive emotions in engagement

The enablers of employee engagement

Conclusion

05 Employee engagement: How do you do it?

Introduction

Leadership and line managers

Strategic narrative

Employee voice

Diversity, inclusion and employee voice

Establishing employee voice: a model for success

Integrity

Understanding the science behind the enablers

Conclusion

06 Employee engagement tools and techniques

Introduction

Taking a strengths-based approach to employee engagement

What is appreciative inquiry (AI)?

Taking a big-picture approach to your strategic narrative

Conclusion

07 Planning and action

Introduction

Developing your plan: a step-by-step guide

The empathy principle

Conclusion

08 Measuring engagement

Introduction

The employee engagement survey

The academic viewpoint

An alternative approach to the employee engagement survey

The macro-view: a look at how the policy makers are getting involved with employee engagement

Conclusion

09 The future of employee engagement

Introduction

Predictions for the future of employee engagement

Views on the future of engagement from thought leaders

Summary

Conclusion

References

Further reading

Index

HR Fundamentals series

Copyright