Flawless Consulting 4th Edition by Peter Block 9781394177318 1394177313

Flawless Consulting 4th Edition Peter Block – Ebook Instant Download/Delivery ISBN(s): 9781394177301,139417730, 9781394177318 ,1394177313

Product details:

• ISBN 10:1394177313
• ISBN 13:9781394177318
• Author: Peter Block

An expert discussion of the timeless fundamentals and latest tools that form the foundation of successful influencing

Renowned consultant and author Peter Block delivers the latest and fourth edition of his best-selling Flawless Consulting, an intuitive and insightful step-by-step guide to the five phases of effective consulting. The book offers a deep exploration of the skills, tools, and behaviors required to successfully influence others. You’ll see exactly what you need to say and do to help others achieve their goals, whether you are an internal or external consultant or anyone in a leadership position who wants to build effective partnerships in business, healthcare, education, or community work.

Along with newly updated examples, case studies, stories, and suggestions for putting the flawless consulting process into everyday practice, you’ll find:

• A new section for consultants living in a highly virtual world that explains how to achieve authentic engagement with your clients in virtual and hybrid environments
• Invaluable information for leaders and internal consultants operating within their organizations
• Concise and digestible techniques for successful contracting and discovery

For over 40 years Flawless Consulting has been the go-to guide to building trust and structuring meaningful partnerships with others for greater influence and impact. This latest edition ensures that the book will remain the gold standard in the industry for many years to come.

Table contents:

PART 1: Fundamentals
CHAPTER 2: Techniques Are Not Enough
Roles Consultants Choose
Collaboration and the Fear of Holding Hands
The Consultant’s Assumptions
The Consultant’s Goals
Developing Client Commitment—A Primary Goal of Each Consulting Act
Note
CHAPTER 3: Being Right—Really
The Affective Side of the Client‐Consultant Relationship
The Business of Consulting
Staging the Client’s Involvement, Step by Step
CHAPTER 4: Flawless Consulting
Being Authentic
Completing the Requirements of Each Phase
Results
Accountability
The Right to Fail
PART 2: Entry and Contracting
CHAPTER 5: Contracting Overview
Contracting: The Concept and the Skill
Elements of a Contract
Ground Rules for Contracting
Note
CHAPTER 6: The Contracting Meeting
Who Is the Client?
Navigating the Contracting Meeting
CHAPTER 7: Some Nuances of Contracting
Sent In
Want In
The Meeting as a Model of How You Work
Closing the Contracting Meeting
To Sum It Up
CHAPTER 8: Some Agonies of Contracting
When You Get Stuck
The Problem with Saying “No”
Dealing with Low Motivation
Ceaseless Negotiation: The Shifting Tide of Your Role
Some Other Specific Agonies
Contracting Checkpoint
After the Contracting Meeting
CHAPTER 9: The Internal Consultant’s Dilemma
Distinctions between Internal and External Consultants
Triangles and Rectangles
PART 3: More Fundamentals
CHAPTER 10: Understanding Resistance
The Faces of Resistance
What Are They Resisting When Clients Are Resisting?
Underlying Concerns
Sometimes It Is Not Resistance
The Fear and the Wish
Ogres and Angels …
… and Heroics
CHAPTER 11: Dealing with Resistance
Three Steps for Handling Resistance
Two Good‐Faith Responses
Consulting with a Stone
Don’t Take It Personally
Note
CHAPTER 12: Technology: A Marriage of Myth, Convenience, and the Virtual Hour
PART 4: Discovery and Underlying Concerns
CHAPTER 13: From Diagnosis to Discovery
It Is Still the Relationship That Counts
The Call to Action
The Problem Is Not the Problem
How the Problem Is Being Managed
Flawless Discovery
CHAPTER 14: Whole‐System Discovery
Third‐Party Consulting
Taking a Whole‐System Approach
Putting Whole‐System Discovery to Work
The Payoff
CHAPTER 15: Discovering Gifts, Capacities, and Acting on What We Know
When All Else Fails, Make a Reservation at the Last Resort
The Power of Positive Deviance
Implications for Consulting
More Examples of Partnerships That Work
Healthcare Reform for Real
Teacher as Consultant
The Choice in the Matter
Note
PART 5: Analysis and the Decision to Act
CHAPTER 16: Focusing on the Picture
The Steps in Getting the Picture
Don’t Worry Much about Bias
Assessing Culture and How the Situation Is Being Managed
The Discovery Interview
Layers of Analysis
Your Experience as Data
CHAPTER 17: Preparing for Feedback
A Clear Picture May Be Enough
Condensing the Data
Some Do’s and Don’ts
Language in Giving the Picture
Presenting the Picture … as Courtroom Drama
CHAPTER 18: Managing the Meeting for Action
How to Present the Picture
Structuring the Meeting
The Meeting for Action, Step by Step
A Recap
Resistance in the Meeting
When Group Members Are at Odds among Themselves
PART 6: Engagement and Implementation
CHAPTER 19: Implementation
Choosing Engagement over Installation
Deciding Doesn’t Get It Done
The Limits of Installation
Betting on Engagement
CHAPTER 20: The Structures of Engagement
The Meeting Is the Message
Eight Ways to Engage
The Point
Notes
PART 7: Extension, Recycle, or Termination
CHAPTER 21: Transformation Will Not Be Televised, Livestreamed, or Managed
Choosing Learning over Teaching
All Learning Is Social
We Are Responsible for Each Other’s Learning
Nothing to Wait For
If Change Is Necessary, Who Goes First?
The Final Question Is One of Faith

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