Fundamentals of Human Resource Management People Data and Analytics 1st Edition by Talya Bauer, Berrin Erdogan, David Ellis Caughlin, Donald Truxillo ISBN 9781544397276 1544397275

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ISBN 10: 1544397275
ISBN 13: 9781544397276
Author: Talya Bauer, Berrin Erdogan, David Ellis Caughlin, Donald Truxillo

Fundamentals of Human Resource Management People Data and Analytics 1st Edition Table of contents:

Chapter 1 • Human Resource Management

Learning Objectives

HR in Action: The Case of Costco

Defining Human Resource Management

Manager’s Toolbox

HRM Matters

People Matter

Organizational Culture Matters

Macro Changes and HRM

Demographics Are Changing

The Gig Economy Is Growing

Globalization Is Increasing

Technology Is Rapidly Evolving

Availability of Data Is Increasing

Ethical Challenges and Corporate Social Responsibility

Spotlight on Data and Analytics

The Profession of HRM

Who Is Involved in HRM?

HR Careers

HR Competencies

Spotlight on Legal Issues

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters Exercise: SHRM Code of Ethics

Chapter 2 • Strategic HRM, Data-Driven Decision Making, and HR Analytics

Learning Objectives

HR in Action: The Case of Procter & Gamble

Defining Strategy

Developing and Refining a Strategy: Strategy Formulation

Bringing a Strategy to Life: Strategy Implementation

Manager’s Toolbox

Linking Strategy With HRM: Strategic HRM

The Origins of Strategic HRM

Organizational Performance and the Balanced Scorecard

Identifying Best Practices

Systems Thinking: Considering the System and Context

Strategic HRM, Data-Driven Decision Making, and HR Analytics

How Does a System of HR Practices Influence Organizational Outcomes?

Spotlight on Data and Analytics

The Value of HR Analytics

HR Analytics Competency Identification

Understanding the Levels of HR Analytics

HR Analytics and the Scientific Process

Step 1: Identifying the Problem

Step 2: Doing Background Research

Step 3: Forming a Hypothesis

Step 4: Testing the Hypothesis via Experimentation

Spotlight on Legal Issues

Step 5: Analyzing the Data

Step 6: Communicating the Results

HR Analytics Success

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters Exercise: The Case of The Body Shop

Chapter 3 • Data Management and Human Resource Information Systems

Learning Objectives

HR in Action: The Case of Automatic Data Processing, Inc. (ADP)

Managing Data

Enterprise Resource Planning Systems

Human Resource Information Systems

Data Management and HRIS Opportunities

Track the Employee Life Cycle

Spotlight on Data and Analytics

The Value of Automated, Employee-Centered HR Functionality

Data Availability for Metrics and Analytics

Data Visualizations

Challenges for Data Management and HRIS

Cost

Traditional HR Skill Sets

Data Privacy Concerns

Spotlight on Legal Issues

Data Security Concerns

Manager’s Toolbox

Developing a Human Resource Information System

Conducting a Needs Assessment

Designing the System

Selecting a Vendor

Implementing a Human Resource Information System

Managing Resistance to Change

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters Exercise: Fitness Trackers and Data Privacy

Chapter 4 • Diversity, Inclusion, and Equal Employment Laws

Learning Objectives

HR in Action: The Case of Salesforce.com

Challenges and Benefits of Managing Diversity Effectively

Is Diversity Beneficial for Work Groups and Organizations?

Why Are Diversity and Inclusion Still Challenging to Achieve?

An Overview of Equal Employment Opportunity Laws

Equal Pay Act of 1963 (EPA)

Title VII of the Civil Rights Act

What Is Discrimination Under Title VII?

Disparate Treatment

Manager’s Toolbox

Disparate Impact

Title VII and Harassment

Title VII and Special Considerations Regarding Sex Discrimination

Title VII, Race, and Color

Title VII and Religion

Title VII and National Origin

Additional Antidiscrimination Acts and Protections

Pregnancy Discrimination Act (PDA) of 1978

Age Discrimination in Employment Act of 1967 (ADEA)

Americans with Disabilities Act (ADA) of 1990

Genetic Information Nondiscrimination Act (GINA) of 2008

Lilly Ledbetter Fair Pay Act of 2009

Protections for LGBTQ Workers

Diversity and Inclusion in the Age of HR Analytics

Should Companies Use Affirmative Action?

Spotlight on Legal Issues

How to Comply With EEO Regulations

Internal Complaint Mechanisms

Diversity Initiatives

Big Data as a Pathway to Increasing Diversity and Inclusion

Internal Audits

Big Data and Legal Compliance

Spotlight on Data and Analytics

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters Exercise: Applicants With Criminal Histories

Chapter 5 • The Analysis and Design of Work

Learning Objectives

HR in Action: The Case of Using HRM to Understand the Nature of Work

The Analysis of Work and Its Critical Role in HR Practice

Technical Terms Used in Job Analysis and Competency Modeling

Manager’s Toolbox

Why Do a Job Analysis?

Spotlight on Legal Issues

Seeing the Big Picture: Workflow Analysis

Spotlight on Data and Analytics

Collecting Job Analysis Data

Specific Job Analysis Methods and Approaches

Task–KSAO Analysis

Critical Incidents Technique

Position Analysis Questionnaire

Occupational Information Network (O*NET)

Competency Modeling

Designing Jobs to Enhance Motivation, Attitudes, Well-Being, and Performance

Job Design Considerations

Flexible Work Arrangements

Contingent Employees

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters Exercise: Designing Ethics and Integrity Into Work

Chapter 6 • Workforce Planning and Recruitment

Learning Objectives

HR in Action: The Case of Labor Shortages for Basic Services

Understanding the Labor Landscape

Workforce Planning

Succession Planning and Leadership Development

Labor Market Conditions

Talent Analysis

The Recruiting Process

Why Recruitment Matters

Recruitment Strategy

The Role of Recruiters in the Recruitment Process

Stages of Recruitment

Generating Applicants

Recruitment Sources

Spotlight on Data and Analytics

Recruiting for Diversity

Gender Diversity

Racial Diversity

Age Diversity

Veterans

Spotlight on Legal Issues

Differently Abled Individuals

Recruitment Results: Evaluating Effectiveness and Metrics

Manager’s Toolbox

Maintaining Applicant Interest and Participation

Factors Influencing Job Choice

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters Exercise: Applicant Information Privacy

Chapter 7 • Selection Processes and Procedures

Learning Objectives

HR in Action: The Case of Leveraging Interviews for Hiring

Setting the Stage for Selection: Job Analysis, Recruitment, and Legal Issues

Job Analysis

Using Recruitment to Enhance Hiring Decisions

Legal and Ethical Issues in Hiring

Data-Driven Decision Criteria for Choosing Selection Procedures: Reliability, Validity, and Utility

Ensuring the Quality of Selection Measures: Reliability and Validity

Spotlight on Legal Issues

Selection Utility

Selection Procedures

Interviews

Manager’s Toolbox

Personality Tests

Integrity Tests

Cognitive Ability Tests

Spotlight on Data and Analytics

Work Samples, Situational Judgment Tests (SJTs), and Assessment Centers

Biographical Data and Related Data Collection Methods

Résumés

References and Background Checks

Physical Ability Tests

Emerging Issues in Selection

Applicant Reactions to Selection Methods and Procedures

Deployment of Selection Procedures

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters: Keeping Applicant and Employee Data Secure

Chapter 8 • Training, Development, and Careers

Learning Objectives

HR in Action: The Case of Tying Training Data to Performance

Training Needs Assessment

Organizational Analysis

Job Analysis

Person Analysis

Spotlight on Legal Issues

Developing Training Goals

Enhancing Learning

Trainee Characteristics

Organizational Context: Enhancing Transfer

Training Methods

On-the-Job Training

Lectures

Simulators

Programmed Instruction

eLearning

Behavioral Modeling Training

Diversity Training

Training to Increase Team Effectiveness

Training for Managers and Leaders

Current Workplace Training Issues

Onboarding New Employees

Manager’s Toolbox

Evaluating the Effectiveness of Training Programs

Measures of Training Effectiveness

Spotlight on Data and Analytics

Career Development and Management

Career Management Activities

Career Movements

Are Managers or Employees Responsible for Career Management?

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters Exercise: The Training of Ethics in Organizations

Chapter 9 • Performance Management

Learning Objectives

HR in Action: The Case of Accenture Transforming Performance Management

What Is Performance Management?

Purposes of Performance Appraisals

Spotlight on Data and Analytics

Challenges of Conducting Fair and Objective Performance Appraisals

Characteristics of Effective Performance Appraisal Systems

Design Features of Performance Management Systems

Determining the Purposes and Desired Outcomes of Performance Appraisals

Defining Performance

Choosing the Rating Method

Choosing the Source of Performance Information

Choosing the Ratee

Deciding How Closely to Link Performance Ratings to Compensation

Conducting Fair Performance Reviews

Factors Leading to Rating Errors

Spotlight on Legal Issues

Improving the Effectiveness of Performance Management

Training Managers and Employees

Increasing Rater Accountability

Having Raters Keep Records of Employee Performance

Auditing the System

Teaching Managers How to Be Good Coaches and Build Trust

Manager’s Toolbox

Developing a Feedback Culture

Establishing Performance Improvement Plans (PIPs)

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters Exercise: A Goal-Setting Scandal at Wells Fargo

Chapter 10 • Managing Employee Separations and Retention

Learning Objectives

HR in Action: The Case of Employee Retention at Mars, Inc.

Understanding and Managing Employee Separations

Voluntary Turnover

Costs of Voluntary Turnover

Causes of Voluntary Turnover

Managing Employee Retention

Gain Upper-Management Support

Leverage Engagement and Attitude Surveys

Spotlight on Data and Analytics

Use Exit Interviews

Hire for Fit

Structure Onboarding Experiences

Invest in High-Commitment HR Practices

Focus on Turnover Predictors

Managing Relations With Former Employees

Retirements

Manager’s Toolbox

Involuntary Turnover: Dismissals

Costs of Dismissals

When to Dismiss an Employee

The Legal Side of Dismissals

The Dismissal Interview

Spotlight on Legal Issues

Explaining the Decision to the Team

Involuntary Turnover: Layoffs

Costs of Layoffs

Benefits of Job Security

Deciding Layoff Criteria

The Legal Side of Layoffs

Delivering the Message

Severance Pay

Outplacement Assistance

Managing Survivors

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters Exercise: Compassionate Delivery of Layoff News

Chapter 11 • Rewarding Employees

Learning Objectives

HR in Action: The Case of Gravity Payments

Pay as a Reward

Reward Systems

Relational Returns

Total Compensation

Developing a Pay Structure

Ensuring Internal Equity

Spotlight on Data and Analytics

Ensuring External Equity

Integrating Internal Equity and External Equity

Ensuring Individual Equity

Ensuring Legal Compliance

Spotlight on Legal Issues

Pay as a Motivator

Understanding Motivation

Expectancy Theory

Manager’s Toolbox

Pay-for-Performance Programs

Individual Pay-for-Performance Programs

Group Pay-for-Performance Programs

Challenges and Opportunities of Reward Systems

Pay Compression

Adherence to Pay Policies

Labor Costs

Unintended Behavioral Consequences

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters Exercise: Merit Pay for Teachers

Chapter 12 • Managing Benefits

Learning Objectives

HR in Action: The Case of Providing Benefits to Gig Workers at Care.com

Benefits as Rewards

Legally Required Benefits

Social Security

Workers’ Compensation

Unemployment Insurance

Family and Medical Leave

Additional Health Care Requirements

Voluntary Benefits

Health Care Programs

Manager’s Toolbox

Disability Insurance Programs

Retirement Programs

Life Insurance Programs

Wellness Programs

Work–Life Programs

Perquisites

Administering Benefits Programs

Flexible Benefits Plans

Taxes and Accounting

Discrimination

Spotlight on Legal Issues

Selecting Benefits

Spotlight on Data and Analytics

Communicating Benefits Programs

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters Exercise: Making Changes to Health Insurance Plans

Chapter 13 • Employee and Labor Relations

Learning Objectives

HR in Action: The Case of Kaiser Permanente Unions

Factors Influencing Employee Relations

Culture

Fair Treatment and Voice

Working Conditions

Employment Laws

Unions

Organizational Policies and Procedures

Employee Handbooks

Organizational Policies

Spotlight on Legal Issues

The Labor Movement

Reasons Employees Unionize

Why Do Some Organizations Resist Unionization?

Unions and Laws

Trends in Union Membership

Union Formation and Dissolution

Manager’s Toolbox

The Collective Bargaining Process

Conflict Management Approaches

Failure to Reach an Agreement

Alternative Dispute Resolution

Strikes and Work Stoppages

Disputes and Grievances

Spotlight on Data and Analytics

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters Exercise: The 2007–2008 Writers Guild of America Strike

Chapter 14 • Employee Safety, Well-Being, and Wellness

Learning Objectives

HR in Action: The Case of an Employee Wellness Program at Johnson & Johnson

The Role of HRM in Worker Safety and Health

The Case for Employee Well-Being

The Legal Backdrop for Well-Being

Workplace Safety

Workplace Safety Outcomes and Their Antecedents

OSHA Safety Regulations and Compliance

Ergonomics and Office Design

Spotlight on Legal Issues

Cybersecurity and Safety

Workplace Stress

Work–Life Balance

Ways for Organizations to Reduce Stress

Employee Wellness Programs

Benefits of Wellness Programs

Types of Wellness Programs

Employee Assistance Programs (EAPs)

Best Practices for Implementing Wellness Programs and the Role of HRM

Spotlight on Data and Analytics

Workplace Interventions: Solutions to Address Specific Well-Being Issues

Total Worker Health™: An Integrated Approach to Worker Well-Being

Manager’s Toolbox

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters Exercise: Privacy, Technology, and Human Error

Chapter 15 • Opportunities and Challenges in International HRM

Learning Objectives

HR in Action: The Case of Leveraging Culture for Success at L’Oréal

Global Transfer of HR Practices

Important Considerations When Transferring HR Practices Across Borders

Legal Context

Unionization Rates

Cultural Differences

Causes and Forms of Internationalization

Managing HR Globally

Recruitment and Selection

Motivating, Rewarding, and Managing Expatriates

Spotlight on Legal Issues

Employee Separations

Handling of Personal Data

Management of Expatriates

Benefits and Downsides of Using Expatriates

Expatriate Adjustment

Manager’s Toolbox

Preparing Expatriates for Their Assignments

Alternatives to Long-Term Relocation Assignments

Spotlight on Data and Analytics

Chapter Summary

Key Terms

HR Reasoning and Decision-Making Exercises

Ethical Matters Exercise: Managing Ethics Globally in Multinationals

Appendix A: Cases

Appendix B: Data Analytics Exercises

Glossary

Notes

Index

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Tags: Talya Bauer, Berrin Erdogan, David Ellis Caughlin, Donald TruxilloHuman Resource Management, People