Handbook of Public Administration 3rd Edition by Robert K Christensen, James L Perry 1119004325 9781119004325

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ISBN 10: 1119004325
ISBN 13: 9781119004325
Author: Robert K. Christensen, James L. Perry

Featuring world-known leaders in public administration thought and practice, this comprehensive guide, organized into eight sections, is intended to help public administration students and practitioners navigate administrative challenges, overcome obstacles and improve effectiveness in government. Readers may proceed sequentially through the book for an overview of the entire field or turn to individual chapters that highlight specific problems or situations. Part One looks at the changing context of public administration and the challenges it poses for today’s public administrator. Part Two focuses on the dual concerns of administrative effectiveness and democratic control. Part Three explores how relationships and decisions influence public policies and programs. Part Four covers issues of revenues and expenditures in government. Part Five looks at human resources and focuses on performance, compensation, development and diversity. Part Six, focuses on tools for facilitating effectiveness such as strategic planning, performance measurement, org development, technology and program evaluation. Part Seven delves into the critical skills public administrators must master in the areas of leadership, conflict mangement, negotiation, communication and interpersonal skills. Part Eight reflects on what it means to be a public administrator and addresses issues of professional ethics and liability.

Handbook of Public Administration 3rd Table of contents:

Part 1: Governing for Collective Action
Chapter 1: Governing in an Age of Transformation
The Changing Environment
Transformation
From the Administrative State to Stateless Administration
Summary
Chapter 2: The Changing Character of the American Intergovernmental System
Knowledge about Effective Practice
Implications
Summary
Notes
Chapter 3: Governance in an Era of Partnerships
Clarifying Terms
The Environment and Its Effects on Collaborations
Environmental Effects on a Collaboration’s Governance Processes and Structures
Implications
Summary
Chapter 4: Governing in a Global Context
Organizational Responses to Globalization
Public Administration in the Age of Globalization
Implications of Transnational Organization Design for Public Administration and Management
Summary
Notes
Part 2: Building Infrastructures for Accountability
Chapter 5: Understanding How Public Law Reinforces Administrative Responsibility
Contemporary Challenges and Classic Issues
Classic Conceptions and Contemporary Governance
Public Law Responsibility in Different Forms in Today’s Context
Law’s Meaning at Two Critically Important Levels: Effective Practice and Legitimacy
Summary
Note
Chapter 6: Advancing Good Government through Fighting Corruption
Definition, Forms, and Consequences of Corruption
Theories of Corruption
Empirical Evidence on Corruption
Strategies for Reducing Corruption
Summary
Chapter 7: Using Transparency to Reinforce Responsibility and Responsiveness
Knowledge about Effective Practice
Research Findings and Evidence about Effective Practice
Judgments about Effective Practice Grounded in Administrative Experience
Implications
Summary
Chapter 8: Using Public Participation to Enhance Citizen Voice and Promote Accountability
Understanding Accountability
Understanding Public Participation
Summary
Part 3: Implementing Policy Using Tools of Collective Action
Chapter 9: Developing Effective Relations with Legislatures
The Context of Legislative Liaison Work
Structural and Procedural Elements of Managing Legislative Relations
Strategic and Tactical Elements of Managing Legislative Initiatives: No Surprises
Summary
Chapter 10: Designing Effective Programs
Components of Public Policy and Effective Program Design
Policy Programs and Policy Design: A Short History
Principles for Designing Programs: Policy-Program Linkages (I)
Principles for Designing Programs: Program-Measure Linkages (II)
Summary
Chapter 11: Using Grants to Achieve Public Purposes
Scope and Mechanisms of the Grant-in-Aid System
The Politics of Grant Distribution
Managing Federal Grants-in-Aid
Summary
Notes
Chapter 12: Contracting in Pursuit of Public Purposes
Fundamentals
Outlook
Conclusion
Summary
Chapter 13: Coproducing Public Services with Service Users, Communities, and the Third Sector
What We Know about Effective Practice in Coproduction
Implications
Summary
Chapter 14: Advancing Public Good through Entrepreneurship
Knowledge about Effective Practice
Research Findings
Implications
Summary
Part 4: Managing for Public Performance
Chapter 15: Leading Public Organizations Strategically
Knowledge about Effective Strategy Content Practices
Research Findings
Implications
Summary
Chapter 16: Managing Effective Collaborations
Collaborative Public Management
Managing Awareness
Managing Boundaries
Managing Constraints
Managing Deliberations
Managing External Constituencies
Summary
Chapter 17: Tracking the Quality of Services
The Brief History and Limitations of Service Quality Measurement
Need for Multiple Types of Performance Indicators
Sources of Data and Data Collection Procedures
Improving the Usefulness of Performance Measurement Systems
Uses for Service Quality Information
Problems in Performance Measurement
Role of Ad Hoc Program Evaluations
Summary
Notes
Chapter 18: Evaluating the Performance of Public Programs
Context for Evaluation of Government Performance
Evaluation Practice in the Twentieth-First Century
Using Evaluation to Improve Performance
Summary
Chapter 19: Motivating Employees Using Public Service
Theories and Evidence about Public Service Motivation
Research Findings and Evidence
Implications and Application: Harnessing the Power of Public Service Motivation
Summary
Note
Chapter 20: Realizing the Promise of Diversity
Defining and Understanding Organizational Diversity
Frameworks for Understanding Organizational Diversity and Work Outcomes
Strategies for Managing Organizational Diversity
Evolving Research on Diversity and Inclusion
Future Directions for Research and Practice
Summary
Chapter 21: Understanding and Overcoming Resistance to Organizational Change
Resistance to Change
Sources of Resistance to Change
Overcoming Resistance to Change
Summary
Part 5: Developing Effective Administrative Systems
Chapter 22: Performance Budgeting: Lessons from Worldwide Diverse Practices
Performance Budgeting Practices around the World
Institutional and Organizational Constraints on Performance Budgeting Practices
Implications for Performance Budgeting Design and Practices
Summary
Chapter 23: Designing and Administering Revenue Systems
Government Revenues
Reliable Revenue Systems
Patterns and Trends of Revenue Systems
Evaluation Criteria of Revenue Systems
Recent Research and Empirical Evidence about the Criteria
Revenue System Administration
Improving Current Systems
Summary
Notes
Chapter 24: Managing E-Government
Advances in Theories and E-Government Studies
Advances in E-Government Practice
Moving toward E-Governance for Open, Collaborative, and Integrative Government
Critical Success Factors for the Management of E-Government
Summary
Notes
Chapter 25: Designing Social Media Strategies and Policies
Distinguishing Types of Social Media Tools
Current Social Media Practices in the Public Sector
Designing a Social Media Strategy and Policy
Managerial Challenges for Implementing Social Media in the Public Sector
Summary
Chapter 26: Compensating Public Sector Employees
The Unique Context of Public Sector Compensation
The Case of the US Federal Government
Challenges for Practice and Research
Practical Guidance for Public Managers and Policymakers
Summary
Part 6: Sharpening the Public Administrator’s Skill Set
Chapter 27: Enacting Collective Leadership in a Shared-Power World
Collective Leadership and Democratic Governance: What We Know
Enacting Collective Leadership: What Research Tells Us
Enacting Collective Leadership inside Organizations
Enacting Collective Leadership in Complex, Shared-Power Environments
Enacting Collective Leadership in Large Collaborative Networks
Implications: Convergences and Cornerstones of Collective Leadership
Summary
Chapter 28: Negotiating for the Public Good
What to Negotiate: Problems and Context
When to Negotiate and When Not To
Why Negotiate: Empirical Evidence on Practice
How to Negotiate: Tools and Skills to Prepare for and Initiate Negotiation
Principled or Interest-Based Negotiation and Positional or Hard Bargaining
How Not to Negotiate and How to Recognize Hard Bargaining
Summary
Chapter 29: Becoming and Being an Effective Collaborator
Knowledge about Effective Practice
Common Themes in the Literature
Implications for Applying This Knowledge to Public Administration Practice
Summary
Chapter 30: Communicating Effectively
Applying Knowledge about Effective Communication Practice
Implications and Lessons from Hard Knocks Experience
Summary
Chapter 31: Developing Intrapersonal Skills
Intrapersonal and Interpersonal Skills
Developing Intrapersonal Skills
Practical Advice for Developing Intrapersonal Skills
Summary
Part 7: Professionalizing Public Administration Practice
Chapter 32: Embracing Ethical Principles for Public Action
Reexamining the Historical Meaning of Public Service
How Best to Guard the Guardians?
Emerging Opportunities to Embrace Ethical Principles in Public Action: A View from Below
Out of Darkness and into the Light: Implications for Consistent Ethical Actions
Conclusion
Summary
Chapter 33: Understanding the Obligations of Codes of Ethics
Codes of Ethics as Markers of Public Administration Professional Identity
Measuring the Effectiveness of Codes of Ethics in Public Administration
Assessing the Effective Implementation of Codes of Ethics in Public Administration
Comparative Analysis of Codes of Ethics Implementation Efforts
Summary
Notes
Chapter 34: Understanding Your Liability as a Public Administrator
Knowledge about Effective Practice
Implications
Summary
Note
Chapter 35: Effective Governance, Effective Administrators
What Distinguishes Effective Governance?
What Makes an Effective Public Administrator?
Public Administration as a Profession
Reference

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