Leading at a Higher Level Blanchard on Leadership and Creating High Performing Organizations 3rd Edition by Kenneth Blanchard 0134857534 9780134857558

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ISBN 10: 0134857534
ISBN 13: 9780134857558
Author: Kenneth H Blanchard

40 Years of Breakthrough Leadership Insights in One Extraordinary Book!

From The One Minute Manager® to Raving Fans, Ken Blanchard’s books have helped millions of people unleash their power and the potential of everyone around them. For 40 years, The Ken Blanchard Companies® has helped thousands of organizations become more people-oriented, customer-centered, performance-driven, and socially responsible.

Now, in this fully updated third edition of Leading at a Higher Level, Blanchard and his colleagues bring together all they’ve learned about world-class leadership, including brand-new chapters on:

• Building a high-trust workplace.
• Collaborating for high performance.
• Driving success through mentoring.
• Leading at the organizational level.

You’ll discover how to create targets and visions based on the “quadruple bottom line” and ensure people know who you are, where you’re going, and the values that will guide your journey.

Leading at a Higher Level presents the definitive discussion about using SLII®—the most widely used leadership model in the world—to lead yourself, individuals, teams, and entire organizations. More importantly, you’ll learn how to dig deep within, discover the personal “leadership point of view” all great leaders possess, and apply it throughout your entire life.

This book will guide you, inspire you, provoke you, and be your touchstone. Discover how to:

• Go beyond the short term and zero in on the right target and vision.
• Eliminate the gap between your company’s stated values and actual behavior.
• Deliver legendary, maniacal customer service and earn raving fans.
• Truly empower your people and unleash their incredible potential.
• Create a coaching culture that boosts performance at every level.
• Ground your leadership in humility and focus on the greater good.

Leading at a Higher Level is for everyone who wants to become a better leader in any company, any organization, any area of life.

“Leading at a Higher Level makes clear that respect and integrity aren’t pleasant-sounding options; they are essential criteria for an organization’s survival. As inspiring as it is instructive, this book belongs in every leader’s core curriculum.”
— WARREN BENNIS, bestselling author of Leaders and On Becoming a Leader

“If you want to have a great company, you don’t have a choice but to lead at a higher level. When you do that, you excite your people, they take care of your customers, and your cash register goes ca-ching.”
— HORST SCHULZE, Vice President and CEO, The West Paces Hotel Group, LLC; Founding and former President & COO, The Ritz-Carlton Hotel Company, LLC

Leading at a Higher Level Blanchard on Leadership and Creating High Performing Organizations 3rd Table of contents:

Section I: Set Your Sights on the Right Target and Vision

1 Is Your Organization High Performing?

The Right Target: The Quadruple Bottom Line

A High Performing Organization Scores Every Time

The HPO SCORES® Model

The HPO SCORES® Quiz: How Does Your Organization Score?

HPO SCORES® Quiz

2 The Power of Vision

The Importance of Vision

Effective Versus Ineffective Vision Statements

Creating a Vision That Really Works

A Compelling Vision Creates a Culture of Greatness

Vision Is the Place to Start

Vision Can Exist Anywhere in an Organization

Make Your Vision a Reality

Vision and Leadership

Section II: Treat Your People Right

3 Empowerment Is the Key

What Is Empowerment?

The Power of Empowerment

How History Blocks Change to Empowerment

Tapping People’s Power and Potential: A Real-World Example

Learning the Language of Empowerment

The Three Keys to Empowerment

4 SLII®: The Integrating Concept

The Three Skills of an SLII® Leader

Enthusiastic Beginners Need a Directing Style

Disillusioned Learners Need a Coaching Style

Capable But Cautious Performers Need a Supporting Style

Self-Reliant Achievers Need a Delegating Style

Development Level Varies from Goal to Goal and Task to Task

Meeting People Where They Are

The Importance of Partnering with People

Effective Leadership Is a Transformational Journey

5 Self Leadership: The Power Behind Empowerment

Creating an Empowered Workforce

Creating Self Leaders Through Individual Learning

The Three Skills of a Self Leader

6 One-on-One Leadership

Establishing an Effective Performance Management System

One-on-One Leadership and the Performance Management System

Partnering as an Informal Performance Management System

One-on-Ones: An Insurance Policy for Making One-on-One Leadership Work

7 Essential Skills for One-on-One Leadership

One Minute Goal Setting

Areas of Accountability

Performance Standards

One Minute Praisings

One Minute Re-Directs

The Fourth Secret of the One Minute Manager

8 Building Trust

The High Cost of Low Trust

The Benefits of Trust

The Four Elements of Trust

Creating a High Trust Environment

The Transparency Challenge

Repairing Broken Trust

The Ripple Effect

9 Coaching: A Key Competency for Leadership Development

Definition of Coaching

Five Applications of Coaching

10 Mentoring: The Key to Life Planning

Obstacles to Beginning a Mentoring Relationship

Choosing a Mentoring Partner

Essence Versus Form

The MENTOR Model: Elements of a Successful Mentoring Partnership

Creating a Mentoring Program in Your Organization

Tailoring Mentoring to Career Stages

11 Team Leadership

Why Teams?

Obstacles to High Performance

An Effective Team Leadership Approach

Providing Leadership Behaviors That Match the Team’s Needs

Strategies for Higher Team Performance

The Power of Teams

12 Collaboration: Fuel for High Performance

Collaboration Is Not Coordination, Cooperation, or Teamwork

Creating a Collaborative Framework

Collaboration Versus Competition

What It Takes to Be Collaborative

Collaboration: Fuel for High Performance

13 Organizational Leadership

Real Life Examples of HPO SCORES®

Determining the Appropriate Leadership Style for Your Organization

Diagnosing Your Organization’s Development Level

Results and Relationships: The Determinants of a High Performing Organization

Matching Leadership Style to Your Organization’s Development Stage

Applying the Appropriate Leadership Style at Each Development Level

The Importance of Diagnosis and Matching

A History-Making Organizational Turnaround

14 Organizational Change: Why People Resist It

The Importance of Leading Change

Why Is Organizational Change So Complicated?

When Is Change Necessary?

Why Change Gets Derailed or Fails

Focus on Leading the Journey

Surfacing and Addressing People’s Concerns

The Importance of Involving Those Who Are Being Asked to Change

15 Leading People Through Change

Five Change Leadership Strategies

The Importance of Reinforcing the Change

16 Managing a Successful Cultural Transformation

Gung Ho!: A Starting Point

Managing a Successful Cultural Transformation

Critical Success Factors for Cultural Transformation

Section III: Treat Your Customers Right

17 Serving Customers at a Higher Level

Getting Legendary SCORES from Your Customers

Creating Legendary Service

Serving Customers at a Higher Level

Permitting People to Soar

Wallowing in a Duck Pond

Giving Your People Wings

Section IV: Have the Right Kind of Leadership

18 Servant Leadership

What Is Servant Leadership?

Applying Servant Leadership

Great Leaders Encourage People to Bring Their Brains to Work

What Kind of Leadership Impacts Performance the Most?

Being a Servant Leader Is a Question of the Heart

Driven Versus Called Leaders

The Plight of the Ego

Ego Antidotes

What Servant Leaders Do

Servant Leadership: A Mandate or a Choice

19 Determining Your Leadership Point of View

Elements of a Leadership Point of View

Developing Your Own Leadership Point of View

Become a Higher Level Leader

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Tags: Kenneth Blanchard, Higher Level Blanchard, High Performing Organizations