Lean Six Sigma in Higher Education A Practical Guide for Continuous Improvement Professionals in Higher Education 1st Edition by Jiju Antony ISBN 9781787699304 1787699307

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ISBN 10: 1787699307
ISBN 13: 9781787699304
Author: Jiju Antony

Lean Six Sigma in Higher Education A Practical Guide for Continuous Improvement Professionals in Higher Education 1st Edition Table of contents:

Chapter 1 An Overview of Lean Six Sigma

1.1 Introduction

1.2 Lean Six Sigma Yesterday – The History of Lean Six Sigma

1.2.1 The Launch of Six Sigma

1.2.2 A Brief History of Lean

1.2.3 The Marriage of Six Sigma and Lean

1.2.4 Lean Six Sigma Today – The Current State of Lean Six Sigma

1.2.4.1 Lean Six Sigma for Public Sector Organisations

1.2.4.2 Lean Six Sigma and Innovation

1.2.4.3 Standards for Lean Six Sigma Certification

1.2.5 Future of Lean Six Sigma …. Getting Better All the Time

1.2.5.1 Holistic Improvement Strategy and Methodology

1.2.5.2 Taking Advantage of Big Data

1.2.5.3 Sustaining Lean Six Sigma

1.2.5.4 Human Variation

1.2.6 Summary

References

Chapter 2 Academic Leadership – Their Culture and Characteristics

2.1 Introduction: What Is an Academic Institution?

2.2 The Changing World in the Twenty-first Century

2.3 The Future and the Need for Leadership

2.4 The Characteristics and Environment These Leaders Find Themselves in

2.5 Academic Leadership Defined – An Authors’ Perspective

References

Chapter 3 Lean Six Sigma in Higher Education: State-of-the-Art Findings and Agenda for Future Research

3.1 Introduction

3.2 Methodology

3.2.1 Planning the Review

3.2.2 Conducting the Review

3.3 Literature Review

3.3.1 Six Sigma Approaches in Higher Education

3.3.2 Lean Approaches in Higher Education

3.3.3 Lean Six Sigma Approaches in Higher Education

3.4 Analysis of the Literature

3.5 Summary and Future Research

References

Chapter 4 Challenges in the Deployment of LSS in the Higher Education Sector: Viewpoints from Leading Academics and Practitioners

4.1 Introduction

4.2 Viewpoints

4.3 Summary

Chapter 5 Readiness Factors for the Implementation and Deployment of Lean Six Sigma (or Operational Excellence) in Higher Education

5.1 Introduction to Readiness and Readiness Factors

5.2 Readiness Factors for the Implementation and Deployment of LSS in HE

5.2.1 Visionary Leadership

5.2.2 Management Commitment and Resources

5.2.3 Focus on Customers

5.2.4 Linking Operational Excellence to University’s Strategy

5.2.5 Organisational Culture

5.2.6 Selecting the Right People

5.3 Managerial Implications

5.4 Summary and Further Research Directions

References

Chapter 6 Basic Lean Six Sigma Tools for Higher Education

6.1 Introduction to Tools of Lean Six Sigma

6.2 Lean Six Sigma Tools for Higher Education

6.2.1 Project Charter

6.2.2 Process Map

6.2.3 SIPOC

6.2.4 Value Stream Mapping

6.2.5 Cause and Effect Analysis (Fishbone Diagram)

6.2.6 Root Cause Analysis

6.2.7 Pareto Analysis

6.2.8 Histogram

6.2.9 Scatter Plot and Correlation Analysis

6.2.10 Run Charts

6.2.11 Control Charts

6.2.12 Standard Operating Procedures

6.2.13 Waste Analysis

6.2.14 In-frame and out-frame Diagram

6.2.15 Failure Mode and Effect Analysis

6.2.16 Box Plot

6.2.17 Hypothesis Tests

6.3 Summary

References

Chapter 7 Perceived Non-value Added Activities in the Research Grant Application Process – Through a Lean Six Sigma Lens

7.1 Introduction

7.2 Key Drivers of the Research Grant Application Process

7.3 How Lean Six Sigma Can Support the Grant Application Performance

7.4 Challenges and Barriers within an Irish University’s Grant Application Process

7.5 Methodology

7.6 Key Findings

7.6.1 Online Survey Results

7.6.2 Semi-structured Interviews

7.7 Implications of the Study

7.8 Limitations of the Study

7.9 Recommendations and Directions for Further Research

7.10 Summary

References

Chapter 8 Voice of the Customer in Higher Education

8.1 Introduction

8.1.1 What Is Voice of the Customer?

8.1.2 Why Does the Voice of the Customer Matter?

8.2 Defining Customers

8.3 Customers in the Higher Education Sector

8.3.1 Students

8.3.2 Parents of Students

8.3.3 Employers

8.3.4 Government

8.3.5 Alumni

8.3.6 Employees

8.4 VOC in Higher Education

8.4.1 The Current State of VOC in the Higher Education Sector

8.4.2 Why Should We Use VOC in Higher Education?

8.5 Stages to Develop a VOC Strategy

8.6 Case Study of VOC in Higher Education

8.7 Summary

References

Chapter 9 A Lean Six Sigma Maturity Model for Higher Education Institutions

9.1 Introduction

9.2 Research Methodology – Using Case Studies to Build a Model

9.2.1 Case Study Findings

9.2.1.1 Case Study 1

9.2.1.2 Case Study 2

9.2.1.3 Case Study 3

9.2.1.4 Case Study 4

9.3 Development of the Conceptual Model

9.4 Testing the Conceptual Maturity Model

9.5 Revised Lean Six Sigma Academic Maturity Model

9.6 Summary

References

Chapter 10 Lean Six Sigma Roadmap for Implementation in Higher Education Sector

10.1 Introduction

10.2 Awareness and Readiness

10.3 Preparation

10.4 Initialization: Team Formation, Projects Identification and Prioritisation

10.5 Implementation: LSS Project Management and Programme Governance

10.6 Sustenance

10.7 Summary

References

Chapter 11 Six Sigma and Big Data

11.1 Introduction

11.2 The Data Revolution

11.3 What Is Big Data?

11.4 The Challenge of Big Data

11.5 Challenges of Six Sigma

11.6 The Six Sigma Big Data Proposition

11.6.1 Define

11.6.2 Measure

11.6.3 Analyze

11.6.4 Improve

11.6.5 Control

11.7 Summary

References

Chapter 12 Case Studies of LSS in Higher Education

12.1 Application of DMAIC in a HEI – An Improvement Project Case Study

12.1.1 Introduction

12.1.2 Application of DMAIC

12.1.2.1 Define Phase

12.1.2.2 Measure Phase

12.1.2.3 Analyse

12.1.2.4 Improve Phase

12.1.2.5 Control Phase

12.1.3 Key Outcomes and Lessons Learned

12.2 Application of LSS Methodology to Improve Service Process in Higher Education

12.2.1 Introduction

12.2.2 DMAIC Methodology

12.2.2.1 Define Phase

12.2.2.2 Measure Phase

12.2.2.3 Analyse Phase

12.2.2.4 Improve Phase

12.2.2.5 Control Phase

12.3 Application of DMAIC in Improving Library Utilisation in a HEI: A Case Study

12.3.1 Introduction

12.3.2 DMAIC Methodology

12.3.2.1 Define Phase

12.3.2.2 Measure Phase

12.3.2.3 Analyse Phase

12.3.2.4 Improve Phase

12.3.2.5 Control Phase

12.4 Summary

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Tags: Jiju Antony, Lean Six Sigma, Continuous Improvement Professionals, Higher Education