Management Principles and Applications 4th Edition by Leonard Bierman, Ferrell, Linda Ferrell 1942041721 9781942041726

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ISBN 10: 1942041721

ISBN 13: 9781942041726

Author: Leonard Bierman, O.C. Ferrell, and Linda Ferrell

MANAGEMENT: PRINCIPLES AND APPLICATIONS, 4e provides engaging, comprehensive coverage of contemporary management. This student-friendly text embraces the latest perspectives on traditional concepts, current management theories, and the challenges that managers face in business today. The text focuses on helping students to understand and apply the management concepts that they need to be successful. The authors have minimized complex explanations and illustrations to maximize straightforward understanding and application.

Management Principles and Applications 4th Table of contents:

PART 1: AN OVERVIEW AND HISTORY OF MANAGEMENT

CHAPTER 1: An Overview of Management

INSIDE MANAGEMENT: Chick-fil-A Excels at Managing Success

Introduction

The Nature of Management

The Impact of Management

The Functions of Management

Planning

Organizing

Leading

Controlling

Management Decision Making

MANAGEMENT INSIGHTS: Effective Management at Rebecca Ray Designs

Management Roles

Interpersonal Roles

Informational Roles

Decisional Roles

Management Skills

General Skills

Specific Skills

BUSINESS DILEMMA: Mrs. Acres Homemade Pies

Situational Differences in Management Activities

Level of Management

Area of Management

Organizational Size

Organizational Culture

Industry

Profit versus Nonprofit Organizations

Emerging Trends in Management

E-Business

Global Organizations

Ethics and Social Responsibility

Can You Learn Management in Class?

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 1: The Management Process at New Belgium Brewing

Notes

CHAPTER 2: History of Management Thought

INSIDE MANAGEMENT: Business Maxims, Circa 1890

Introduction

Historical Background

The Protestant Ethic

Capitalism and the Division of Labor

The Industrial Revolution

The Productivity Problem

The Development of Management Theories

The Classical Approach

Scientific Management

Administrative Management

Contributions of the Classical Approach to Management Theory

The Behavioral Approach

Mary Parker Follett

The Hawthorne Studies

MANAGEMENT INSIGHTS: The History of Haney’s Appledale Farm

Abraham H. Maslow

Douglas McGregor

Sigmund Freud

Carl Jung and Myers Briggs

The Systems Approach

Chester Barnard

W. Edwards Deming

The Contingency Approach

Twenty-First Century Management

Peter Drucker

BUSINESS DILEMMA: EMS Corporation

The Learning Organization

Management Theory: Past, Present, and Future

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 2: How Business Schools Began

Notes

PART 2: ENVIRONMENTAL AND SOCIAL ISSUES IN MANAGEMENT

CHAPTER 3: The Environment of Management

INSIDE MANAGEMENT: Dollar General Invests in Strategic Segmentation

Introduction

The Nature of the Environment

The General Environment

The Sociocultural Dimension

The Political-Legal Dimension

The Technological Dimension

The Economic Dimension

The Global Dimension

The Task Environment

Suppliers

Customers

Substitutes

Competitors

Potential New Competitors

The Internal Environment

Owners

MANAGEMENT INSIGHTS: Apple Puts a Shine on Its Retail Experience

Managers

Employees

Corporate Governance

BUSINESS DILEMMA: Travera Motors

Stakeholder View of the Environment

Identifying Stakeholders

Gathering Information about Stakeholders in the Environment

Techniques for Interacting with the Environment

The Importance of the External Environment

Constraints on Viewing the Environment

Dimensions of the External Environment

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 3: Chips and Dips—Chipotle Recovers from Environmental Challenges

Notes

CHAPTER 4: Ethics and Social Responsibility

INSIDE MANAGEMENT: Eaton Drives to Maintain a Successful Ethics Program

Introduction

What Is Business Ethics?

Why Is Ethics Important in Management?

Recognizing Ethical Issues in Management

Ethical Issues in Management

BUSINESS DILEMMA: Bingo’s Pizza

Making Decisions about Ethical Issues

The Ethical Decision-Making Process

The Role of Individual Factors in Ethical Behavior

Organizational Factors

The Role of Opportunity

Ethics and Compliance Programs

The Nature of Social Responsibility

Arguments for and Against Social Responsibility

Evolution of Social Responsibility

Social Responsibility Issues

Relations with Owners and Investors

Employee Relations

Consumer Relations

Sustainability Issues

MANAGEMENT INSIGHTS: Sseko Takes Steps in Social Entrepreneurship

Alternative and Renewable Energy

Community Relations

Social Audits

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 4: Bank on It: Wells Fargo’s Ethical Culture Challenged

Notes

CHAPTER 5: Managing in a Global World

INSIDE MANAGEMENT: It’s Not Folklore: Alibaba Has Global Online Reach

Introduction

The Global Environment

The Sociocultural Environment

The Political-Legal Environment

The Economic Environment

Levels of Organizational Involvement in Global Business

Exporting and Importing

Trading Companies

Licensing and Franchising

Contract Manufacturing

Joint Ventures and Strategic Alliances

Direct Investment

Multinational Corporation

Regional Trade Alliances and Agreements

BUSINESS DILEMMA: Audiotech Electronics

The North American Free Trade Agreement (NAFTA)

The European Union

Association of Southeast Asian Nations

Southern Common Market (MERCOSUR)

Managing Global Business

MANAGEMENT INSIGHTS: Unilever Strategy: Make Developing Countries Lucrative

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 5: Uber Attempts to Make the Right Turn

Notes

PART 3: PLANNING

CHAPTER 6: Planning and Strategic Management

INSIDE MANAGEMENT: Harley-Davidson Rolls in the New Products

Introduction

The Nature of Planning

The Benefits of Planning

Focus

Coordination

Motivation

Steps in Planning

Creating the Mission Statement

Assessing the Current Situation

Stating Goals

Evaluating the Gap between Current Position and Goals

Specifying Assumptions about the Future

Creating the Plan

Implementing the Plan

Evaluating the Results of the Plan

Levels of Planning

Strategic Management

BUSINESS DILEMMA: Flanagan Corporation

Scope and Resource Deployment

Synergy and Distinctive Competence

The Strategic Management Process

Analyzing Strengths, Weaknesses, Opportunities, and Threats

Strategy Formulation

Evaluating the Strategic Plan

Strategic Control

Levels of Strategy

Ethics and Compliance

Corporate

Business

Functional

Integrating the Levels of Strategy

Corporate Strategy

Strategies for Dealing with Multi-Business Organizations

Portfolio Analysis

Business-Level Strategy

Types of Business Unit Strategy

Product Life Cycle and Business Strategy

Implementing Strategy

Skills

Staffing

Shared Values

Strategic Management Pros and Cons

Tactical Plans

Effective Planning

MANAGEMENT INSIGHTS: General Mills Plans to Compete

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 6: Apple’s Core Competency: Strategic Planning

Notes

CHAPTER 7: Decision Making

INSIDE MANAGEMENT: To B or Not to B: Cascade Engineering Decides to Adopt B Corporation Certificatio

Introduction

The Essence of Decision Making

Types of Decisions

Conditions Affecting Decision Making

The Steps in the Decision-Making Process

Identifying the Problem

Generating Alternative Courses of Action

Evaluating the Alternatives

Selecting the Best Alternative

Implementing the Decision

Evaluating the Decision

Decision-Making Models

The Classical Model

The Administrative Model

The Political Model

Applying Decision-Making Models to the Real World

Four General Decision-Making Styles

Directive

Analytical

Conceptual

Behavioral

Factors That Affect Decision Making

Emotion and Stress

Framing

Escalation of Commitment

Confidence and Risk Propensity

Decision Making in Groups

BUSINESS DILEMMA: J&G Chemical Company

Participative Decision Making

Group Decision Techniques

Individual versus Group Decision Making

MANAGEMENT INSIGHTS: Cultural Differences in Decision Making

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 7: Tony Hsieh’s Decision-Making Role at Zappos

Notes

PART 4: ORGANIZING

CHAPTER 8: Organizing: Designing Jobs, Departments, and the Overall Organization

INSIDE MANAGEMENT: Best Buy Designs Plugs in Employees through Empowerment

Introduction

The Nature of Organizing

Organizational Culture

Formal and Informal Relationships of Organizational Structure

The Process of Organizing

Grouping Tasks into Jobs

Classical Job Design

Determining Authority Relationships

Authority and Responsibility

BUSINESS DILEMMA: KBJ Beef Processing Equipment

Authority Relationships

Balancing Authority and Responsibility

Organizational Structure

Functional Structure

Multidivisional Structure

Matrix Structure

Network Organizations/Outsourcing

Team Structures and Virtual Organizations

Latent Structures: What the Organization Is Really Like

MANAGEMENT INSIGHTS: Creating a Corporate Culture . . . Virtually

Tall and Flat Organizations

Types of Latent Structures

Relation of Formal Structures to Latent Structures

Factors Affecting Organizational Structure

Organization Size

Organization Life Cycle

Strategy

Environment

Technology

Coordinating Different Parts of the Organization

Coordinating Mechanism

How Coordinating Mechanisms Work

Configurations of Structural Types

Simple Structure

Machine Bureaucracy

Professional Bureaucracy

Divisionalized Form

Adhocracy

How Best to Structure the Organization

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 8: Patagonia Adopts Organizational Structure to Attract and Empower Passionate Employees

Notes

CHAPTER 9: Human Resource Management

INSIDE MANAGEMENT: Using the Internet to Find the Best Talent

Introduction

The Nature of Human Resource Management

The Importance of Human Resource Management

Information Needed for Human Resource Management

Human Resource Planning

Forecasting Demand

Recruiting

The Purposes of Recruiting

MANAGEMENT INSIGHTS: Recruiters Embrace Non-Traditional Recruitment Methods

Fulfilling Recruiting Purposes

Selecting Employees

The Application

The Interview

Tests

Reference Checks

Orientation and Training

Orientation

Training

Appraising Performance

Objective Measures

Subjective Measures

Compensating Employees

BUSINESS DILEMMA: Turner Industries

Determining Compensation

Bonuses

Benefits

Promoting, Transferring, and Terminating Employees

Promotions and Transfers

Termination

Legal Aspects of Termination

The Legal Environment of Human Resource Management

Importance of Diversity

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 9: National Football League: Not Passing Our Player Safety Expectations

Notes

CHAPTER 10: Organizational Change and Innovation

INSIDE MANAGEMENT: VIP Moving & Storage: More than a Moving Experience

Introduction

The Nature of Organizational Change

Forces Causing Organizational Change

Dimensions of Organizational Change

MANAGEMENT INSIGHTS: Archer Daniels Midland Links Farm, Factory, and Table

Types of Organizational Change

Models of Planned Change

Lewin’s Model of Change

Congruence Model of Change

Comprehensive Model of Planned Change

Recognizing the Need for Change

Creating Readiness for Change

Overcoming Resistance to Change

Creating a Vision

Developing Political Support

Managing the Transition

Sustaining the Momentum of the Change

BUSINESS DILEMMA: Preston County Transportation

Organizational Development

The Nature of Organizational Development

OD Interventions

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 10: Organizational Change at Starbucks

Notes

PART 5: LEADING

CHAPTER 11: Effective Leadership in the Organization

INSIDE MANAGEMENT: Sheryl Sandberg: Wonder Woman

Introduction

The Nature of Leadership

Leadership versus Management

Sources of Power

The Use of Power

Empowerment

Trait Approach to Leadership

Emotional Intelligence

Behavioral Models of Leadership

The Ohio State Studies

The University of Michigan Studies

Adaptation of the Leadership Grid

Contingency Theories of Leadership

Situational Leadership Theory

Fiedler’s Contingency Theory

Path-Goal Theory

Current Trends in the Study and Practice of Leadership

Leadership Substitutes Theory

BUSINESS DILEMMA: Academy Oil

Leader-Member Exchange Theory

Charismatic Leadership

Authentic Leadership

MANAGEMENT INSIGHTS: Warren Buffett: The Oracle of Omaha’s Leadership Style

Servant Leadership

Transactional versus Transformational Leadership

Gender and Leadership

The Leadership Challenge

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 11: Blake Mycoskie Provides Leadership for TOMS and Social Entrepreneurship

Notes

CHAPTER 12: Motivating People

INSIDE MANAGEMENT: King Arthur Flour—Where Employees Love Their Flour!

Introduction

What Is Motivation?

The Importance of Motivation

Historical Perspectives of Motivation

The Traditional Approach

The Human Relations Approach

The Human Resource Approach

Content Theories of Motivation

Maslow’s Hierarchy of Needs

Alderfer’s ERG Theory

Herzberg’s Two-Factor Theory

McClelland’s Achievement Theory

MANAGEMENT INSIGHTS: Facebook Knows How to Motivate Employees

Process Theories of Motivation

Equity Theory

Expectancy Theory

Goal-Setting Theory

Learning Theories

Reinforcement Theory

BUSINESS DILEMMA: Eagle Pharmaceuticals

Social Learning Theory

Motivation and Job Design

Hackman and Oldham’s Job Characteristics Model

Flexible Scheduling in Work Design

Paying for Performance

Integration of Motivation Theories

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 12: Wyndham: Happy Employees = Happy Customers

Notes

CHAPTER 13: Effective Team Management

INSIDE MANAGEMENT: Timberland Is All about Teamwork and Sustainability

Introduction

The Nature of Groups and Teams

Groups versus Teams

Benefits of Teams

Structural Influences on Group Effectiveness

Types of Groups and Teams

Size of Groups

Composition of Groups

BUSINESS DILEMMA: Jones’ Pizza

Process Influences on Group and Team Effectiveness

Stages of Group and Team Development

Group Norms

MANAGEMENT INSIGHTS: ATA Engineering: Award-Winning Teamwork

Group Cohesiveness

Additional Interpersonal Processes

Contextual Influences on Group Effectiveness

Problems in Groups

Politics

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 13: Whole Foods “Teaming Up” to Improve Profitability

Notes

CHAPTER 14: Communicating in Organizations

INSIDE MANAGEMENT: Keurig Green Mountain Brews More Effective Communication

Introduction

What Is Communication?

The Importance of Communication in the Business World

The Communication Process

Forms of Communication

Verbal Communication

Written Communication

Digital Communication

Nonverbal Communication

Listening

Communication Channels

Perception and Distortion

X Communicating in Organizations

Formal Communication

Informal Communication Channels

Communication in Groups and Teams

Gender Differences in Communication

Barriers to Effective Communication

Personal Barriers

BUSINESS DILEMMA: Star Quest Manufacturing

Organizational Barriers

Environmental Barriers

Overcoming Communication Barriers

MANAGEMENT INSIGHTS: The Rainforest Alliance: Communicating a Commitment to Sustainability

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 14: Best Buy Excels in Communication

Notes

PART 6: CONTROLLING

CHAPTER 15: Management Control Systems

INSIDE MANAGEMENT: Coca-Cola Changes Controls to Adapt to Mexican Soda Tax

Introduction

Control in Organizations

The Importance of Control

MANAGEMENT INSIGHTS: Safety and Control Standards at SeaWorld

Responsibilities for Control

The Link between Planning and Controlling

The Control Process

Establishing Performance Standards

Measuring Performance

Comparing Performance against Standards

Evaluating Performance and Taking Corrective Action

Forms of Management Control

Bureaucratic Control

Clan Control

Bureaucratic or Clan Control?

Operations Control

Strategic Control

Financial Control

Nonfinancial Control

BUSINESS DILEMMA: Aerodyne Corporation

Managing the Control Process

Developing the Control Process

Overcoming Resistance to Control

Signs of Inadequate Control Systems

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 15: Home Depot Forms Effective Management System

Notes

CHAPTER 16: Managing Operations and Increasing Productivity

INSIDE MANAGEMENT: Trader Joe’s: Operational Success

Introduction

The Nature of Operations Management

Historical Perspective

Operations in Service Businesses

MANAGEMENT INSIGHTS: ”De Vegetarische Slager”—The Vegetarian Butcher

Planning and Designing Operations Systems

Planning the Product

Designing the Operations Processes

Planning Capacity

Planning Facilities

BUSINESS DILEMMA: McWendy King

Managing the Supply Chain

Purchasing

Managing Inventory

Outsourcing

Routing and Scheduling

Managing Quality

Establishing Standards

Inspection

Sampling

Continuous Improvement

Managing Productivity

Measuring Productivity

The Importance of Productivity

Improving Productivity

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Case 16: Ford Motor Company—Managing Quality and Production in Just-In-Time Manufacturing

Notes

Appendix: Entrepreneurship and Small Business

INSIDE MANAGEMENT: Louisville Slugger Hits the Ball Out of the Park

Introduction

The Nature of Entrepreneurship and Small Business

Defining Small Business

The Role of Small Business in the American Economy

Industries That Attract Small Business

Reasons for Small-Business Success

Independence and Autonomy

Taking Advantage of Market Opportunities

Causes of Small-Business Failure

BUSINESS DILEMMA: Signet Marketing Consultants

Undercapitalization

Managerial Inexperience or Incompetence

Inability to Manage Growth

Starting a Small Business

The Business Plan

Forms of Business Ownership

Financial Resources

MANAGEMENT INSIGHTS: Lessons from Shark Tank

Approaches to Starting a Small Business

Help for Small-Business Managers

Entrepreneurship in Large Businesses

Summary and Review

Key Terms and Concepts

Ready Recall

Expand Your Experience

Strengthen Your Skills

Appendix Case: El Pinto: When You Are Hot, You Are Hot

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