Mike Meyers CompTIA A+ Guide to Managing and Troubleshooting PCs Lab Manual 7th Edition by Mike Meyers, Mark Edward Soper ISBN 9781264711673 1264711670

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ISBN 10: 1264711670
ISBN 13: 9781264711673
Author: Mike Meyers, Mark Edward Soper

Mike Meyers CompTIA A+ Guide to Managing and Troubleshooting PCs Lab Manual 7th Edition Table of contents:

Chapter 1 Safety and Professionalism

1102

The Professional Tech

Professional Appearance and Attire

The Traits of a Tech

Effective Communication

Assertive Communication

Respectful Communication

Getting Answers

Expectations and Follow-Up

Be Prepared!

Electrostatic Discharge (ESD)

Antistatic Tools

Electromagnetic Interference (EMI)

Radio Frequency Interference (RFI)

Physical Tools

Personal Safety

1101

Troubleshooting Methodology

Chapter 1 Review

Chapter 2 The Visible Computer

Historical/Conceptual

The Computing Process

The Computing Parts

Stages

Why the Process Matters to Techs

Breaking It Down

1101

Computing Hardware

1102

Computing Software

Common Operating System Functions

User Interfaces

File Structures and Paths

The Tech Utility Launch Points

Chapter 2 Review

Chapter 3 CPUs

Historical/Conceptual

CPU Core Components

The Man in the Box

Registers

Clock

Back to the External Data Bus

Memory

Memory and RAM

Address Bus

1101

Modern CPUs

Developers

Technology

Selecting and Installing CPUs

Selecting a CPU

Installation Issues

Troubleshooting CPUs

Symptoms of Overheating

Catastrophic Failure

Beyond A+

Hybrid Cores

Process Nodes

Chapter 3 Review

Chapter 4 RAM

Historical/Conceptual

Understanding DRAM

Organizing DRAM

Practical DRAM

DRAM Sticks

Consumer RAM

Types of RAM

SDRAM

DDR SDRAM

1101

DDR3

DDR4

DDR5

RAM Variations

Working with RAM

Do You Need More RAM?

Getting the Right RAM

Installing DIMMs

Installing SO-DIMMs in Laptops

Troubleshooting RAM

Chapter 4 Review

Chapter 5 Firmware

1101

We Need to Talk

Talking to the Keyboard

CMOS and the System Setup Utility

Touring the System Setup Utility

Noteworthy BIOS/UEFI Security Settings

Exiting and Saving BIOS/UEFI Settings

Power-On Self-Test (POST)

Before and During the Video Test: The Beep Codes

Text Errors

POST Cards

The Boot Process

Care and Feeding of BIOS/UEFI

Default/Optimized Settings

Clearing CMOS

Losing CMOS RTC Settings

Flashing the ROM

Chapter 5 Review

Chapter 6 Motherboards

Historical/Conceptual

How Motherboards Work

Form Factors

1101

Chipset

Standard Components

Additional Components

Expansion Bus

Structure and Function of the Expansion Bus

PCI

PCI Express

Installing Expansion Cards

Troubleshooting Expansion Cards

Upgrading and Installing Motherboards

Choosing the Motherboard and Case

Installing the Motherboard

Troubleshooting Motherboards

Symptoms

Techniques

Options

Chapter 6 Review

Chapter 7 Power Supplies

Historical/Conceptual

Understanding Electricity

1101

Powering the PC

Supplying AC

1102

1101

Supplying DC

Installing and Maintaining Power Supplies

Installing

Cooling

Troubleshooting Power Supplies

No Motherboard

When Power Supplies Die Slowly

Fuses and Fire

Redundant Power Supplies

Modular Power Supplies

Chapter 7 Review

Chapter 8 Mass Storage Technologies

Historical/Conceptual

How Hard Drives Work

Hard Drives

1101

Solid-State Drives

Connecting Mass Storage

PATA

SATA

eSATA and Other External Drives

Refining Mass Storage Communication

Protecting Data with RAID

RAID

Implementing RAID

Software Versus Hardware

Dedicated RAID Boxes

Installing Drives

Choosing Your Drive

Cabling SATA Drives

Connecting Solid-State Drives

BIOS Support: Configuring CMOS and Installing Drivers

Troubleshooting Hard Drive Installation

Chapter 8 Review

Chapter 9 Implementing Mass Storage

Historical/Conceptual

Hard Drive Partitions

1102

Master Boot Record

Dynamic Disks

GUID Partition Table

Other Partition Types

When to Partition

Partition Naming Problems

Hard Drive Formatting

File Systems in Windows

FAT32

NTFS

exFAT

File Systems in macOS

File Systems in Linux

The Partitioning, Formatting, and Pooling Process

Bootable Media

Partitioning and Formatting with the Installation Media

Disk Management

Formatting a Partition

Storage Spaces

Maintaining and Troubleshooting Hard Drives

Maintenance

1101

Troubleshooting Hard Drive Implementation

Chapter 9 Review

Chapter 10 Essential Peripherals

1101

Supporting Common Ports

Serial Ports

USB Ports

Thunderbolt Ports

General Port Issues

Common Peripherals

Keyboards

Pointing Devices

Biometric Devices

Barcode Scanner/QR Scanner

Touchscreens

KVM Switches

Game Controllers and Joysticks

Digitizers

Multimedia Devices and Formats

Removable Storage Devices

Flash Memory

Optical Media

Chapter 10 Review

Chapter 11 Installing and Upgrading Operating Systems

1102

Windows Versions and Editions

What About Windows 11?

Windows 10 Home

Workgroups vs. Domains

Windows 10 Pro

Windows 10 Pro for Workstations/Windows 10 Enterprise

What Version of Windows Do I Have?

Installing and Upgrading Windows

Media Sources

Types of Installation

The OS Installation Process

Troubleshooting Installation Problems

Post-Installation Tasks

Windows Updates

Upgrading Drivers

Restoring User Data Files (If Applicable)

Installing Essential Software

Migrating and Retiring Systems

No Installation Is Perfect

Chapter 11 Review

Chapter 12 Working with Operating Systems

1102

Registry

Accessing the Registry

Registry Components

Talkin’ Registry

Manual Registry Edits

Command-Line Registry Editing Tools

Your Basic Windows Toolset

System Configuration

Windows Settings

Control Panel

Processes, Applications, and Services Tools

Task Manager

Resource Monitor

Microsoft Management Console

macOS Preferences and Features

System Preferences

Apple ID

AirDrop

Spotlight

Keychain

FileVault

Chapter 12 Review

Chapter 13 Users, Groups, and Permissions

1102

Authentication with Users and Groups

Standard Accounts

Groups

Standard Account and Elevated Privileges

Configuring Users and Groups in Windows

Authentication Options

Authorization Through NTFS

NTFS Permissions

Inheritance

Permission Propagation

Techs and Permissions

Permissions in Linux and macOS

Sharing Resources Securely

Sharing Folders and Files

Locating Shared Folders

Protecting Data with Encryption

Beyond Sharing Resources

Security Policies

User Account Control

How UAC Works

UAC in Modern Windows

Chapter 13 Review

Chapter 14 Maintaining and Optimizing Operating Systems

1102

Maintaining Operating Systems

Patch Management

Scheduling Maintenance

Controlling Autostarting Software

Optimizing Operating Systems

Installing and Removing Software

Performance Options

Preparing for Problems

Backup and Recovery Options

Backup Testing

Backup Rotation Schemes

Backing Up Personal Data

System Restore in Windows

Beyond A+

Third-Party Backup Tools

Chapter 14 Review

Chapter 15 Working with the Command-Line Interface

1102

Deciphering the Command-Line Interface

Shells

Accessing the Command-Line Interface in Windows

Accessing the Command-Line Interface in macOS and Linux

The Prompt

Closing the Terminal

Drives and Folders

Mastering Fundamental Commands

Structure: Syntax and Switches

Changing Directory Focus: The cd Command

Moving Between Drives

Making Directories: The md/mkdir Command

Removing Directories: The rd/rmdir Command

Running a Program in Windows

Running a Program in macOS and Linux

Working with Files

Reading Plaintext Files

Using Wildcards to Locate Files

Deleting Files

Copying and Moving Files

Pruning and Grafting Folder Trees

Assorted Windows Commands

chkdsk (/f /r)

format

hostname

winver

gpupdate

gpresult

sfc

shutdown

Keyboard Shortcuts

Assorted macOS and Linux Commands

See Running Processes: top and ps

grep

find

Package Managers: apt-get and yum

nano

dd

df

shutdown

Scripting

Script Types and Languages

Ask Not What You Can Do for Scripting

Here Be Dragons

Beyond A+

Anatomy of a Script

Environment Variables

Chapter 15 Review

Chapter 16 Troubleshooting Operating Systems

1102

Common Windows Troubleshooting Procedures

Turning Things Off and Back On

System File Check

Uninstall/Reinstall/Update Applications

Resource Requirements

Recovering When Windows Breaks

Rebuild Windows Profiles

Troubleshooting Common Windows OS Symptoms

Blue Screen of Death

Sluggish Performance

Boot Problems

Frequent Shutdowns

Services Not Starting

Applications Crashing

Low Memory Warnings

USB Controller Resource Warnings

System Instability

No OS Found

Slow Profile Load

Time Drift

1101

Troubleshooting Problems Related to Motherboard, CPU, RAM, and Power

Power-On Self-Test

Proprietary Crash Screens

Black Screen

No Power

Sluggish Performance

Overheating

Burning Smell

Frequent Shutdowns

Application Crashes

Grinding Noise

Capacitor Swelling

Inaccurate System Date/Time

Chapter 16 Review

Chapter 17 Display Technologies

1101

Video Displays

Flat-Panel Displays

Projectors

Common Display Features

Display Adapters

Motherboard Slot

Graphics Processor

Video Memory

Integrated GPUs

Connector Types and Associated Cables

Installing and Configuring Video

Software

1102

Working with Drivers

1101

Troubleshooting Video

Troubleshooting Monitors

Troubleshooting Projectors

Troubleshooting Video Cards and Drivers

Beyond A+

Evaluating Monitors

Resolution

PPI

Brightness

Viewing Angle

Response Rate

Refresh Rate

Contrast Ratio

Color Depth

Panel Technology

High Dynamic Range

Adaptive Sync

Additional Display Topics

MicroLED

eGPUs

Chapter 17 Review

Chapter 18 Essentials of Networking

1101

Roles Hosts Play in Networks

Networking Technologies

Frames and NICs

Ethernet

Ethernet with Twisted Pair

Ethernet with Alternative Connections

Implementing Ethernet

The Typical LAN

Structured Cabling

Going Wide

Chapter 18 Review

Chapter 19 Local Area Networking

1101/1102

Interconnecting Networks

Network Addressing with IPv4

Network Addressing with IPv6

Domain Name System

Entering Client IP Information

TCP vs. UDP

TCP/IP Settings

TCP/IP Tools

Configuring TCP/IP

Automatic Private IP Addressing

Installing and Configuring a Wired Network

Installing a NIC

Configuring IP Addressing

Connecting to a Switch

Network Organization and Access Control

Shared Resources

Organizing with Workgroups

Organizing with Domains

File Servers and Drive Mapping

Sharing Printers

Troubleshooting Networks

Repairing Physical Cabling

Fixing Common Problems

Chapter 19 Review

Chapter 20 Wireless Networking

Historical/Conceptual

Wireless Networking Components

1101

Wireless Networking Software

Wireless Infrastructure

1102

Wireless Networking Security

1101

Wireless Networking Standards and Regulations

IEEE 802.11-Based Wireless Networking

Optimizing Wi-Fi Coverage

Bluetooth

1102

Installing and Configuring Wireless Networking

Wi-Fi Configuration

Bluetooth Configuration and Troubleshooting

Troubleshooting Wi-Fi

Hardware Troubleshooting

Software Troubleshooting

Connectivity Troubleshooting

Configuration Troubleshooting

Chapter 20 Review

Chapter 21 The Internet

Historical/Conceptual

How the Internet Works

TCP/IP: The Common Language of the Internet

Internet Service Providers

Connection Concepts

1101

Connecting to the Internet

DSL

Cable

Fiber

Wi-Fi

WISP

Cellular

Satellite

Connection to the Internet

Using the Internet

Internet Application Protocols

1102

Browsing the Web

Communicating with Others

Remote Access

Sharing and Transferring Files

1101

Embedded Systems

Internet Troubleshooting

No Connectivity

Limited Connectivity

Local Connectivity

Slow Network Speeds

Latency and Jitter

Poor VoIP Call Quality

Chapter 21 Review

Chapter 22 Virtualization

1101

Hardware Virtualization

Client-Side Virtualization

Benefits of Virtualization

Purpose of Virtual Machines

Creating a Virtual Machine

Server-Side Virtualization

To the Cloud

The Service-Layer Cake

Ownership and Access

Cloud Characteristics

Desktop Virtualization

Chapter 22 Review

Chapter 23 Portable Computing

Historical/Conceptual

Portable Computing Devices

Taxonomy

1101

Input Devices

Display Types

Extending Portable Computers

Single-Function Ports

Networking Options

Portable-Specific Expansion Slots

Storage Card Slots

General-Purpose Ports

Managing and Maintaining Portable Computers

Batteries

Power Management

Cleaning

Heat

Protecting the Machine

Upgrading and Repairing Laptop Computers

Disassembly Process

Standard Upgrades

Hardware/Device Replacement

Troubleshooting Portable Computers

Power and Performance

Components

Chapter 23 Review

Chapter 24 Mobile Devices

1101

Mobile Computing Devices

Device Variants

Mobile Hardware Features

1102

Mobile Operating Systems

Development Models

Apple iOS and iPadOS

Google Android

Mobile OS Features

1101

Configuring a Mobile Device

Enhancing Hardware

Installing and Configuring Apps

Network Connectivity

Data

E-mail

Synchronization

Mobile Device Communication and Ports

Chapter 24 Review

Chapter 25 Maintaining and Securing Mobile Devices

1101/1102

Troubleshooting Mobile Device Issues

Troubleshooting Tools

Touchscreen and Display Issues

Apps Not Launching

Overheating

Update Failures

Slow Response

Battery Life

Swollen Battery

Random Reboots and Freezes

Cannot Broadcast to an External Monitor

No Sound from Speakers

Connectivity and Data Usage Issues

GPS and Location Services Problems

Encryption Problems

Securing Mobile Devices

BYOD Versus Corporate-Owned Devices

Profile Security Requirements

Preventing Physical Damage

Combating Malware

Dealing with Loss

Recovering from Theft

Securing Your Data

Mobile OS and Application Security Issues

Troubleshooting Tools

Risks, Symptoms, and Clues

Chapter 25 Review

Chapter 26 Printers and Multifunction Devices

1101

Printer and Multifunction Device Consumables

Printers

Scanners

Copy and Fax Components

Automatic Document Feeders

Connectivity

Physical Installation

The Laser Printing Process

Processing

Charging

Exposing

Developing

Transferring

Fusing

Cleaning

Installing a Multifunction Device

Setting Up Printers in Windows

1102

Configuring Print Settings

Optimizing Print Performance

Managing Public/Shared/Networked Devices

1101

Maintaining and Troubleshooting Printers

Maintaining and Troubleshooting General Issues

Maintaining and Troubleshooting Impact Printers

Maintaining and Troubleshooting Thermal Printers

Maintaining and Troubleshooting Inkjet Printers

Maintaining and Troubleshooting Laser Printers

Troubleshooting 3-D Printers

Chapter 26 Review

Chapter 27 Securing Computers

1102

Analyzing Threats and Vulnerabilities

Threats

Vulnerabilities

Security Concepts and Technologies

Physical Security

Logical Security

Network Security

Malicious Software

Malware Signs and Symptoms

Malware Prevention and Recovery

1101

Firewalls

Internet Appliances

1102

Authentication and Encryption

Wireless Issues

Chapter 27 Review

Chapter 28 Operational Procedures

1102

Implementing Best Practices Associated with Documentation and Support Systems Information Management

Asset Management

Documentation for Policies, Procedures, Industry Standards, and Compliance

Ticketing Systems

Knowledge Base/Articles

Change-Management Best Practices

Documented Business Processes

Change-Management Process

Environmental Impacts and Local Environmental Controls

Temperature, Humidity, and Ventilation

Hazardous Materials

Prohibited Content/Activity and Privacy, Licensing, and Policies

Data Classification

Regulated Data

Compliance

Licensing, End-User License Agreement, and Digital Rights Management

Incident Response

Beyond A+

Chapter 28 Review

Appendix A Mapping to the CompTIA A+ Objectives

220-1101 Exam Objectives

220-1102 Exam Objectives

Appendix B About the Online Content

System Requirements

Your Total Seminars Training Hub Account

Privacy Notice

Single User License Terms and Conditions

TotalTester Online

Pre-Assessment

Playing the CompTIA A+ Introduction Video

Mike’s CompTIA A+ Video Training Sample

TotalSims Sample for CompTIA A+

Mike’s Cool Tools

Technical Support

Glossary

Index

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