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Service Excellence for Sustainability Lessons from Malaysia Japan and Taiwan 1st Edition by Nur Fazidah Elias, Ruzzakiah Jenal, Hazilah Mohd Amin, Hazura Mohamed, Siti Aishah Hanawi ISBN 9789811625787 9811625786

Name: Service Excellence for Sustainability Lessons from Malaysia Japan and Taiwan 1st Edition by Nur Fazidah Elias, Ruzzakiah Jenal, Hazilah Mohd Amin, Hazura Mohamed, Siti Aishah Hanawi ISBN 9789811625787 9811625786
SKU: EB-35134026
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Service Excellence for Sustainability Lessons from Malaysia Japan and Taiwan 1st Edition Nur Fazidah Elias Digital Instant Download

Author(s): Nur Fazidah Elias, Ruzzakiah Jenal, Hazilah Mohd Amin, Hazura Mohamed, Siti Aishah Hanawi

ISBN(s): 9789811625787, 9811625786

Edition: 1

File Details: EPUB, 9.90 MB

Year: 2021

Language: English

SKU: EB-35134026 Category: Business & Economics - Mathematical Economics Tags: Hazilah Mohd Amin, Hazura Mohamed, Nur Fazidah Elias, Ruzzakiah Jenal, Siti Aishah Hanawi

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Service Excellence for Sustainability Lessons from Malaysia Japan and Taiwan 1st Edition by Nur Fazidah Elias, Ruzzakiah Jenal, Hazilah Mohd Amin, Hazura Mohamed, Siti Aishah Hanawi – Ebook PDF Instant Download/Delivery: 9789811625787 ,9811625786
Full download Service Excellence for Sustainability Lessons from Malaysia Japan and Taiwan 1st Edition after payment

Product details:

ISBN 10: 9811625786
ISBN 13: 9789811625787
Author: Nur Fazidah Elias, Ruzzakiah Jenal, Hazilah Mohd Amin, Hazura Mohamed, Siti Aishah Hanawi

This book provides significant conceptual and empirical contributions to the understanding of service science and the practices of service sectors in the wake of the fourth industrial revolution bringing together a collection of articles written by keynote and invited speakers at the 2nd Service Science Symposium held on 24 November 2019. The symposium was organised by the Serviceology Society Malaysia (SESMA), which aims to bring service researchers and practitioners under one roof to redefine service concepts and ideas and explore their application in real industrial and community settings. In their contributions, authors present multiple real-world cases of service systems to demonstrate how organisations can incorporate service science to achieve sustainable development. By re-examining the existing service science models and the value creation process using valuable insights obtained from industries and communities in Malaysia, Japanand Taiwan, the authors present a new way forward for organisations.

Service Excellence for Sustainability Lessons from Malaysia Japan and Taiwan 1st Edition Table of contents:

1. Service Science Sustainability from the View of Asia Pacific

2. Service Science and Sustainability

3. Service Sustainability Paradigm as a Basis for Transformative Service Society

4. Inland Port in Malaysia: Logistical Revisit

5. Think Global, Act Local: Strategies to Develop a Sustainable Mobility Programme in Promoting Socio-Economic Development for a Better Quality Education

6. Media Psychology in New Era Communication

7. Critical Success Factors of Adopting Servitization Strategy

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Tags: Nur Fazidah Elias, Ruzzakiah Jenal, Hazilah Mohd Amin, Hazura Mohamed, Siti Aishah Hanawi, Service Excellence