Social Media for Project Management 1st Edition by Johan Ninan ISBN 1000790363 9781000790368

1. The Past, Present and Future of Social Media in Project Management

1.1 What is Social Media?

1.2 Advantages of Social Media

1.2.1 Reach

1.2.2 Different Forms and Tools

1.2.3 Diverse Impacts

1.3 Why Projects Need Social Media?

1.4 Past, Present and Future Directions

1.4.1 Internal Stakeholders

1.4.2 External Stakeholders

1.4.3 Guidelines for Education and Research

1.5 Conclusion

References

2. Digital Disruption How the use of Social Media Can Improve Project Management

2.1 Introduction

2.1.1 Socially Constructed Project Management

2.1.2 A New Framework for Project Communication

2.2 Literature Review

2.2.1 Factors Influencing Technology Adoption

2.2.2 Social Media Use on Projects

2.2.3 Impacts of Using Social Media

2.3 Research Method and Setting

2.4 Social Media Adoption in Project Settings

2.4.1 Types of Social Media

2.4.2 Factors Influencing Adoption and Use

2.4.3 Activities Supported or Enabled by Social Media

2.4.4 Impacts of Using Social Media in Project Settings

2.5 Knowledge Management in Projects

2.6 Communication Across the Project Boundary

2.7 Conclusion

References

3. The use of Social Media for Communication and Knowledge Sharing in the Home-Office Work Period Senior Project Worker’s Perspective

3.1 Introduction

3.2 Theoretical Background

3.2.1 Communication in IT Projects

3.2.2 Knowledge Sharing

3.3 Method

3.4 Data Analysis

3.4.1 Overview on the Use of Social Media

3.4.2 The Use of Social Media in Communication

3.4.3 The Use of Social Media to Share Knowledge

3.5 Discussion

3.6 Conclusion

References

Appendix 3.1—Interview Protocol

4. Social Media for Project Knowledge Management

4.1 Introduction

4.2 Social Media for Project Managers’ Knowledge Acquisition

4.3 Social Media for Project Teams’ Knowledge Sharing

4.4 Social Media for Project Knowledge Integration

4.5 Conclusion and Future Research

References

5. Social Communities of Practice Reflection on Informal Mentoring in Curated Online Spaces

5.1 Introduction

5.2 The Community Experiments

5.2.1 Facebook: The Project Management Cafe

5.2.2 Clubhouse: The Project Management Club

5.2.3 Informal Mentoring in These Communities

5.3 Creating a Successful Community

5.3.1 Making the Time

5.3.2 Facilitate Proactively

5.3.3 Set the Ground Rules

5.3.4 Reduce Barriers to Participation

5.4 Practical Tips for Community Engagement

5.4.1 Be Visible

5.4.2 Make Content Visible

5.4.3 Ask Questions

5.4.4 Make New Members Feel Welcome

5.4.5 Be Consistent

5.4.6 Do More of What Works

5.5 Managing Your Time

5.6 Future Directions

References

6. Investigating the Role of Social Media on Megaprojects

6.1 Introduction

6.2 Literature Review

6.3 Research Setting and Methodology

6.4 HS2’s External Stakeholders

6.4.1 Woodland Trust

6.4.2 RSPB (Royal Society for the Protection of Birds) England

6.4.3 StopHS2

6.4.4 HS2Rebellion

6.4.5 Individuals

6.4.6 Focal Firm – HS2 Ltd

6.5 Discussion

6.6 Conclusion

Acknowledgement

References

7. Social Media for Improving Metro Rail Project Operations

7.1 Introduction

7.2 Literature Review

7.2.1 Importance of Operational Phase for Projects

7.2.2 Foreseeing Operational Issues

7.2.3 Stakeholder Engagement in the Backend of Projects

7.3 Research Setting and Method

7.4 Findings

7.4.1 Social Media for Addressing Day-to-day Technical Operational Issues

7.4.2 Social Media for Collating Suggestions to Improve

7.4.3 Social Media for Capturing the Live Sentiments Associated with the Project

7.5 Discussion

7.5.1 Challenges of using the Social Media Platform

7.5.2 Data Science Initiative (DSI) Delivery Framework

7.5.3 Social Media for Active Transport at Transport for NSW, Australia

7.6 Conclusion

References

8. Mining Online Public Opinions on Megaprojects A Case Study of The Hong Kong-Zhuhai-Macao Bridge

8.1 Introduction

8.2 Literature Review

8.3 Methodology

8.3.1 Data Collection

8.3.2 Data Pre-processing

8.3.3 Data Analysis

8.4 Results and Discussion

8.4.1 Topics Extraction

8.4.2 Sentiment Analysis

8.4.3 Discussion

8.5 Conclusion

References

9. Project Organizations’ Roles in Using Social Media for External Stakeholder Engagement Implications on Value Creation and Distribution

9.1 Introduction

9.2 Developing Conceptual Framework: Engagement Approaches and Communication Modes

9.2.1 Stakeholder Engagement

9.2.2 Stakeholder Communication

9.3 Framework Analysis: Project Organization’s Roles and Related Uses for Social Media

9.3.1 Disengager

9.3.2 Informer

9.3.3 Communicator

9.3.4 Enfranchiser

9.4 Discussion

9.5 Conclusion

References

10. Developing a Social Media Unit for Project Management Students

10.1 Introduction

10.2 Literature Review

10.2.1 Social Media Competency and Education Providers

10.2.2 Considerations Influencing the Unit Design

10.3 Backward Design Process Model

10.3.1 Identify Desired Results

10.3.2 Determine Acceptable Evidence

10.3.3 Plan Learning Experiences and Instructions

10.4 A Unit Design for Integrating Social Media in Project Management Practices

10.4.1 Social Media

10.4.2 Develop, Execute and Monitor a Social Media Adoption Strategy for Project Management

10.4.3 Identify and Review Social Media Platforms for Organizational Use

10.4.4 Use Social Media Tools for Collaboration

10.4.5 Manage Safe Use of Social Media

10.4.6 Maintain Ethical and Professional Standards when Using Social Media Platforms

10.4.7 Analyze Performance of Social Media Tools

10.5 Discussion

10.5.1 Project Management Practices

10.5.2 Project Management Lifecycle Models

10.5.3 Collaboration in Project Management

10.5.4 The Unit Design

10.6 Conclusion

References

11. Responsible Project Data Analytics The Case of Social Media

11.1 Project Social Media Data Analytics

11.2 Responsible Research

11.2.1 Responsible Research and Reproduction

11.3 Social Media in Project Management Research

11.3.1 Social Media as a Source of Respondents

11.3.2 Direct Analysis of Social Media Text

11.3.3 Automated Text Analysis

11.3.4 Metadata

11.4 Social Network Analysis and Social Media Research

11.5 Responsible PM Social Media Data Analysis Methodology

11.6 Conclusion

References

12. An Update on Social Media in Project Management Applications, Developments and New Perspectives

12.1 Introduction

12.2 The Application of Social Media in Project Management

12.3 Development of the Application Areas

12.4 New Perspectives

12.5 Conclusion

References

Index

Contributors Bio