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Transforming Airlines A Flight Plan for Navigating Structural Changes 1st Edition by Nawal K Taneja ISBN 0367434997 9780367434991

Name: Transforming Airlines A Flight Plan for Navigating Structural Changes 1st Edition by Nawal K Taneja ISBN 0367434997 9780367434991
SKU: EB-42894994
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Transforming Airlines A Flight Plan for Navigating Structural Changes 1st Edition Nawal K Taneja Digital Instant Download

Author(s): Nawal K Taneja

Edition: 1

File Details: PDF, 8.13 MB

Year: 2020

Language: english

SKU: EB-42894994 Category: Business & Economics - Industries Tag: Nawal K Taneja

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Transforming Airlines A Flight Plan for Navigating Structural Changes 1st Edition by Nawal K Taneja – Ebook PDF Instant Download/Delivery: 0367434997 ,9780367434991
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ISBN 10: 0367434997
ISBN 13: 9780367434991
Author: Nawal K Taneja

This book provides a flight plan for riding the impending connectivity transformation curve. It takes the perspective of actionability, highlighting initiatives that executives in airlines and related businesses can use from the insights of multi-industry executives. The emphasis is on execution, not on the concepts themselves. There is a cluster of at least four distinct megatrends that may converge to form disruptive conditions: (1) elevated expectations of existing and new customer segmentations, those who expect available and accessible air mass transportation systems, and those who expect connected services and seamless travel on different modes of transportation; (2) new emerging technology, incorporated in the air and ground vehicles, that will create new opportunities for existing and new service providers to offer new value propositions; (3) platforms developed around the ecosystem of customers; and (4) the impact on travel that the fast-changing demographic and economic characteristics of two major countries: India and China. These megatrends could lead existing or new businesses to create value propositions specifically dedicated to the new segments once each reaches a critical mass. Drawing on the author’s own experience in the airline industry and related businesses, this book discusses the “how”, relating to reimagining the business, re-entrepreneuring the organization, innovating through partnerships, reengaging with customers and employees, and rebranding the business in response to these trends. This book is recommended reading for all senior-level practitioners of airlines and related businesses worldwide.

Transforming Airlines A Flight Plan for Navigating Structural Changes 1st Edition Table of contents:

1 Introduction

Four distinct megatrends

Fundamental changes

Book approach

2 Reimagining the airline business

Near future

Foreseeable future

Virtual global airlines and global brands

China and India

Other regions

New vehicles and new concepts

Mobility as a service

Takeaways

3 Recreating a supportive organizational environment

Culture and entrepreneurship

Centers of excellence

Takeaways

4 Realigning partnerships for innovation

Addressing the challenges and opportunities facing personalization

Raising the bar on airline operational excellence

The connected aircraft

Maintenance repair and overhaul (MRO)

Aircraft turnarounds

Block time

Takeaways

5 Reengaging with customers

Need for reengagement

Platforms and technology

Customer satisfaction drivers and scoring methods

Takeaways

6 Reengaging with employees

Collaboration

Empowerment and rewards

Employee experience

Workforce strategy

Gamification

Chief learning officer

Fundamental challenge

Takeaways

7 Rebranding for the new era

Evolutionary stages

Storytelling strategy

Takeaways

8 Going forward

Business strategies

Technology strategies

Employee strategies

Integration of the three strategies

Closing thoughts

9 Thought leadership pieces

Airline delays/congestion need not happen

People, process, and technology—keys to a successful deployment

Developing aviation connectivity while decarbonizing the aviation industry: a mission possible

Transforming network planning for the next generation airline

DRIVE THROUGH AIRPORT The ultimate hub airport—airlines’ dream coming true

Creating organizational impact with nontraditional labor pools

The journey from staying relevant to making a difference

Evolution of airline pricing: past, present, and future

The circular runway

Will we recognize Indian aviation in the future?

The shift from brand convenience to brand loyalty

We don’t fly planes, we fly people

Technology is just a tool; it’s about the people

Beyond the standard: a strategic approach to the new distribution landscape

Transforming Platform Economy—the Amadeus story

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Tags: Nawal K Taneja, Transforming Airlines, Flight Plan, Navigating Structural Changes